Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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I placed a mobile order for 6:00 and arrived at approx. 6 while 2 young women were working. They made me wait 10 minutes while one of them did NOTHING and the other made a sandwich for a walk-in customer. Then finally the one doing nothing said she would start my order. I ORDERED IT FOR 6:00 AND THEY HAD NOT STARTED IT BY 6:17. UNACCEPTABLE. I told them I couldn't wait because I had a ride coming. I had ordered an Uber for 6:15 and it was pulling up at 6:18. The employees laughed at me as I left. And THEN the Help page on Subway's website is so stupid that it won't submit without a store number, which Subway makes impossible to find. I can find the main number (with way too much effort) but it wants some other additional two digits and it is literally impossible to find them....
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We visited on a Sunday morning at 8:50 am. There was one single employee trying to fill online orders, handle the walk-ins, answer the phone, and basically do everything. I think her name was Maria? Poor woman. She was set up for an impossible task in my opinion, but was doing her best to juggle all those responsibilities. To be honest, we would not return to this location - the wait for our food was too long, and the price too high - but it wasn't Maria's fault! (Local manager or owner: you're making a mistake by putting immediate wage savings over long term customer loyalty.)
P.S. Google lists the address for this store as 342 Euclid Ave #504 but the store receipt says 336 Euclid Ave. Definitely the...
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Went in today to pick up our order. At first, we noticed a minor issue which when addressed to the older lady making our order she was very kind and apologized for her mistake. Very graceful and polite, she was great. The younger lady I have an issue with. She wrapped up my sub that she wasn’t even sure if it was completed, she didn’t bother communicating to her teammate since I’m missing some condiments. Totally unprofessional, if you’re not gonna help don’t get in the way. Simple. And learn to control your composure since the environment wasn’t even that...
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