Carl’s Jr. — Restaurant in San Dimas

On Monday May 5th around 1130 I went in to place on order and was assisted by an individual named Daniel I asked if by chance if they had a military discount rather rudely I was told they only honor senior citizens discount that's ok I placed my order told them I was using EBT which he asked if it had a chip I stated yes he then stated I would be required to manually enter my card number I stated I would not and proceeded to leave he kept insisting I just put my card information in when I clearly stated I wouldn't he became verbally aggressive and started yelling at me stating that if I was military I should have more respect that I was being rude and kept calling my service into question when I called to ask for a manager it was him again and again with an attitude and snarky remark stated he was the manger and when I asked when another was available or when the general manager was available he rather rudely stated he didn't know nor care and hung up if u can I would advise going to another Carl's Jr as it's apparent that this Carl's Jr has no respect for customers and that management has no respect and leadership here means nothing and no one is held accountable and customer complaints and concerns are ignored because management is improperly trained and think they can do anything they want

Edited- who's ever answering and saying contact us so we can address and fix the problem is a liar and has no intention of getting back to you or addressing your concerns also how this place has 4 stars is due to probably employees or people they pay writing fake 5 star reviews this place has no integrity or respect for customers or...

I had a terrible experience today, and I will never give Carl's Jr. my money ever again.

My brothers and I walked to Carl's Jr, hoping to get some food and leave without being harassed about masks. My brother and I don't wear them for so many reasons, one of them is because it's a massive health risk for us, and doing so has causes dizziness, nausea, shortness or breath, headaches, etc.

We walked in, and immediately a worker told us to wear masks. My older brother left, while I stayed with my other bro. I told them I cannot wear masks, one reason is it's a massive health risk to me, and so many others. She ignored me from the looks of it, and repeated her last statement. I then showed them a screenshot saying "WEARING A MASK POSES A HEALTH RISK TO ME!" "Under the ADA and HIPPA, I am not required to give you and personal medical information." She ignored it, and repeated her last statement. (Now that is bad for any situation, you don't make a point by not listening to others, at best you hear them out and compromise, but sadly none of that communication was used)

After, my older brother came back in, and as we both walked out, I told them that discrimination is wrong, and what they're doing is illegal.

We went to Del Taco next door, and they were happy to serve us. So Carl's Jr. not only lost business, but I will remember that and won't give them any...

It is not often that I write a review for fast food, but the service warranted it.

I went to pickup a spicy chicken sandwich for my daughter and had a BOGO for $1 coupon.

I am a firm believer in you get what you pay for and it is never going to be like the picture. The sandwiches were as described. Tasty, hot. and spicey. I got extra pickles on mine, sub southwestern sauce, daughters was normal.

The service was fantastic. We were greeted with a positive voice on the speaker and window. Upbeat, friendly, smiling and genuinely seemed that she liked her job. I have worked in professional sales before teaching, and I value customer service; it is paramount.

It seems today that so many people work fast food restaurants and just are "there." The quality of service has gone done over all, and this is not just my professional opinion. NOT IN THIS CASE.

She is what makes Carl's Jr's star in their logo! This is what makes a customer want to RETURN! If I were still in real estate, I would want her on my team! This is what fast food jobs were meant to be--transitory as you go to school. If she wants to keep working there, corporate better keep an eye on her.

I do not say this lightly since it takes time to write these reviews. If you are lucky enough to be served by this employee you, you will be shocked at the positivity.

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