Del Taco — Restaurant in San Dimas

I visited the store at 694 West Arrow Highway, in San Dimas, CA yesterday, at about 2:55pm. I walked in and intended to place an order inside the restaurant. But when I approached the counter- as the ordering area of the restaurant was empty/customer-free- no one was there taking orders, and the 2 employees further back (in the food preparing section) said nothing to me. I stood there for 3 minutes, quietly waiting, while one of the 2 employees, who went by the name of Victor, walked back and forth in front of me- without saying a word to me.... After 3 minutes, I finally called to him and asked him if anyone was taking orders. He half-looked at me and said that the person (taking orders) was busy. I paused for a minute and said to him that he and his fellow employees should let customers know what is going on with the status of having their orders taken, and that is good customer service. Vitor said me, without really even turning his head to me,"You don"t have to be a D#CK about it!" I said,"Excuse me!?" And he repeated himself. I asked him what his name was and told him that him calling me that was unacceptable. I also asked him for his boss at this time, as another employee emerged from the back and began approaching the counter. Victor pointed to this new employee and said,"Him." I told this new employee what Victor had just called me, and instead of this employee taking any disciplinary action towards Victor, and apologizing to me, he paused and asked me,"Well what did you do for him to call you a D#CK?" I was shocked and couldn't believe what I was hearing and going through! I told this so-called boss that I was a customer, and his employee just called me a D#CK!!, and that this boss needed to handle the situation!! This new employee proceeded to ask me,"Yah?, but why did he call you a D#CK?" I got this new employee's name- Mauricio- and I told him this was all unacceptable and I needed his boss' number. He said he was the boss. I told him that he didn't own Del Taco, so I needed his boss' number. Mauricio said it was corporate. I asked him for the number, and he said he didn't have it. I told him I didn't believe he was a boss if he supposedly didn't even have Del Taco's (his company's) corporate number. He said,"You can look it up on line." I couldn't believe what I was going through. I wrote everything down and told Mauricio and Victor that they messed up.... I called Del Taco's corporate office and filed a complaint with Del Taco's customer service department... I was told I would be contacted by Del Taco's corporate management department, either by phone call or email.... But so far all I have gotten from them is a $1 off coupon, via email. Very Upset and disappointed in this Del Taco store, in particular, and in the Del Taco corporate office so far. (I would have given zero stars for my rating, but this system...

3/12/23 12:20pm after a fun Saturday of off-roading at the Santa Ana river in riverside, off-roading in my 98 Jeep Cherokee XJ with my wife and kids I decided to come home and get some tacos from Del Taco at 694 W Arrow Hwy, San Dimas, CA 91773. While I was in the driveway waiting in line to place my order, there was a young man who looked like a gangster coming out of the back receiving door of the establishment yelling at me and putting up his hands and fingers as if he was showing hand signs of a gang member. I was with my wife and my three young children 4, 11, 12. My children were visibly shaken by this man’s actions. As I pulled forward to the window after placing my order at the speaker I asked the woman why there was a man yelling at us and showing gang signs and being aggressive clearly frightening my children in the back seat and upsetting my wife. She then asked me to wait and after a couple minutes the young man came to the window, I asked him why he was angry and making weird sings with his hands being so aggressive towards myself and my family and I asked him his name. He stated his name was Jeremy and was angry about me “reving” the engine of my jeep but I explained I wasn’t reving the engine to make noise and be disrespectful but to keep the engine alive otherwise it would die or stall in the driveway and could cause more of a problem by backing up their line. After I explained this to him he understood why I was reving the engine and I wasn’t trying to disrespect anyone especially being with my wife and young children. I then asked him why he was throwing his hands around so angrily at me and my family making weird signs and yelling as if he wanted to fight someone he just stated that he thought I was trying to show off or “act tough” I did not intend any of this mis understanding but wow what a way for a Del Taco employee to aggressively handle the situation. My question is, who is the San Dimas Del Taco location hiring? Are they that desperate to hire aggressive gangsters? Where is the management? I just feel sorry for my young children who were clearly shaken by...

Went there late-night on Taco-Tuesday. Dealt with so-called mgr, said his name was "SpicTur" (some name, eh?). Ordered $7+ worth of 'tacos.'.

When I asked for a whole lotta mild sauce packets, I got 6. When I said, "can I get more than this?", got about 10 more. On third request, I stated, "hey man, I'll use at least four per taco" he bellowed, 'Geez, OK... how many you want, I need a NUMBER?!'. I replied, 'well, 25 at least'. He snapped back, 'there's.more than 25 in there already'!

I was pretty Bentley at this point. I counted ' em and only had 22... needing more. I'm a PAYING customer, after all.

I went around and through the drive-thru AGAIN. "SpicTur" tried to ignore me. Finally, he came to window spouting,, "NOW what"? Told him that I 'counted just 22, could I PLEASE get at least FOUR more". HE BARKED BACK, "If you NEED more, park your car and walk yourself in and get some more"!!

Ok, NOW I'm PISSED OFF !! As I walk inside, he's telling anyone within earshot HiS version of what happened. Once I saw no customers were left, I told him off but good. Boy, d he turn white once he knew I heard his whole diatribe!

Like their food but not "SpicTur"... SO, I'll just go back when he's off (hopefully more...