El Abuelo Restaurant — Restaurant in San Fernando

We ate at el abuelo today horrible experience and we regret even going. We both ordered burrito mojados. We waited very long for them to come out and when they did they were cold the meat was luke warm but the sauce was cold and the rice was hard! we were very hungry and very tired from our long work day the day before so we decided to wait All over again would make us very unhappy . The waiter never asked how our food was never came to give us a refill she also did not offer me any water as my boyfriend had only ordered a menu drink but I was also thirsty. Any time she came to the table it was because I went out of my way to ask which was once to ask for more water chips and pico de gallo which she never said costed extra I had to ask. Eventually by the end of our meal another server comes by and asks how we are doing and offered to refill our drink at this point we thought it only best to complain to our server or manager only to find out that our server who never checked on us was the manager ! We let her know about our burritos and she said why didn’t we tell her sooner and I replied you never checked to see how we were doing and explained that we were very hungry and tired and didn’t want to wait all over again. She said she would take off the one drink and add a small discount but she only took off the drink and never added a discount . I suggest she sits down eats a cold burrito with hard rice and then be asked to pay for it. We were very unhappy and after all of that that manager still returned to say she spoke with the kitchen manager and the kitchen manager said the rice was fine . What a joke!!!! A rude joke I let her know that it was indeed hard , burned , or old . She also said next time tell us sooner so they could fix it next time. I’m sorry but we never return to places that we don’t like. We never complain when we go out to eat but we usually also are able to pay 30$ and at the very least receive hot fresh food. Bad experience will never return. The place seems like it is outdated not that that usually bothers me it’s just I would say don’t bother and don’t...

I had a terrible experience here. I took a few of my friends here because the last time I was there we had a great time. But this time around was definitely not good. To start they forgot one of my friends food and my tortillas. Almost 5min later they drop off his food but not my tortillas. I keep raising my hand so the woman attending to us can come over so I could remind her she hasn't brought my tortillas. Both ladies looked like they are walking around with blinders. Finally I get her attention and I remind her about my tortillas Almost 10min later she brings them and has the Audacity to make fun of me for raising my hand multiple times to the other server, How rude is that. After she failed to do her job. What a joke. They forgot to bring my coke and my Chile's toriados after I reminded her 3 times. Food is ok but the service can definitely improve. And to top it off my friend had to get up from the table to get a Box to go because 10min went by and nobody brought his box. If I was you, I...

I got a raised from work today. thought I should take my family out to celebrate at a family owed local restaurant Abuelito. Worst MISTAKE ever. Waitress was very argumentative with strong negative vibes. Went home looked at my receipt .They over charged me. I called number on receipt ask for manager. I was transferred to a manger a woman. I told her my situation guess what she did. Manager put argumentative waitress on the phone with me. Waitress started going off on me. I was then transferred back to manager. She ask for my name, I gave it to her and then manager jus hanged up on me. Wow rude. I called back ask to speak to her supervisor she denied me and would not give me her name or waitress name. Guys this is the first time I ever take the time to write a review specially a bad one. I just feel mistreated. I need to do something about it. Waitress I get she's tired, but manager very unprofessional and doesn't listen to customer. ALL THIS FOR $ 6 DISCREPANCY. Not to mention chicken was pink, rice...