Cafe Réveille — Restaurant in San Francisco

I hate writing negative reviews, especially about service, but 75% of the staff here are consistently rude, stuck up, and condescending to the point something has to be said. Well-mannered customers shouldn’t be made to feel like they’re a nuisance just for ordering.

I’m a neighbor who has frequented somewhat often at times over the past two years bc it’s close to my house…so this isn’t a review from just once or a couple of times.

I stopped going because all of this and the overall vibe, but went back this weekend during the rain to get takeout, and not surprisingly, things were still the same.

One thing that is really annoying is when you order takeout and it’s ready and sitting out for a long time but no one grabs it and they’re not busy with other things. This is very common here. And I’m talking about an extra long time while the staff is chatting, on their phones, snacking, etc. Not this weekend but before, there was one younger guy who was the worst about this, so bad if I saw him working I wouldn’t go in if I had planned to get food there.

I feel so bad having to ask about my order when I could see it’s been there forever but I mean come on. It’s one thing if you’re slammed, and I am super understanding about that especially bc I’ve worked in bars/restaurants before.

And it’s one of the only places I have started not tipping 20% (or more). Which says volumes bc I’m an over tipper.

Coffee is ok. I do prefer Sightglass by far though.

But the food is really good! I honestly wish I would have never tried it bc I wouldn’t haven’t known that and it’d be easier to not go—and I didn’t try it for a long time out of protest.

And interior design elements are pleasant visually. Plus outdoor seating is nice, especially on a sunny day.

Maybe management could try hiring people that care just a touch more. It would...

First of all, just want to start by saying I’ve never written a customer review for any restaurant, but I had a very negative experience that I needed to share. I went with my brother and his girlfriend. They ordered a hamburger and a breakfast bowl. I ordered an açaí bowl. Their food arrived a good 15 minutes before my food. I had to ask the waiter several times if my açaí bowl was almost ready since the people I was with almost finished their meals. When my açaí bowl arrived the waiter didn’t apologize for the long wait, and the açaí was still frozen (unlike the typical slushy format) where I actually couldn’t eat the açaí bowl. I never, never ask for a refund at restaurants but I went up to the register to ask for a refund and they refunded me for the açaí bowl (my only other purchase was a chai latte that they couldn’t even comp for the inconvenience), and they never apologized for serving me frozen food. It was honestly really disappointing. I understand that they might have been busy, and if the açaí wasn’t defrosted I would rather have had them tell me so I could order something else than try to trick me by serving me a frozen açaí bowl. But ultimately I was disappointed that no one expressed an apology for the entire experience. My brother enjoyed the hamburger for what it’s worth. But I honestly won’t ever go back...

Worst service ever. Ordered the Homestyle Breakfast 2 eggs over easy for HERE and a latte. Quite simple right? So while I was waiting outside listening to the latest Beyoncé album (quite quite amazing btw) apparently they called my name inside… 15 minutes later a girl come to meet me outside with a TO GO box! Apparently my breakfast was inside waiting. Oh! But I ordered FOR HERE. And there is this thing they gave me with number on it to put on the table. Yeah! It says #3. So what do we do now? Sir, I’ll be back… 2 minutes later she comes back with my UNPACKED breakfast, now on a plate! Guess what? The eggs are poached! Oh I’m sorry. I didn’t order that. Well she said, this is what is on the tab… can’t do much about it. Oh, and btw where is my coffee? It’s inside… Really?! Now I’m counting in my head. How long has it been waiting there? (I figured out 15 minutes minimum). The end result: the redid the eggs.. which came back SUNNY SIDE UP! And the rest of my plate stayed the same. Which mean I ate hot sunny side up slimy eggs with rest of a cold plate! Bravo! Funny enough. I came yesterday and everything was perfect. So I guess everyone can have a bad day. So I gave it a 2 stars. Oh and btw, there was this guy playing bad classical on a violin just beside the terrasse… terrible. This is why Beyoncé… cheers! Oh finally...