Sidewalk Juice — Restaurant in San Francisco

Terrible services! Paid $30 + $4.50 tip for two acai bowls, needed to use restroom, and the man copped an attitude, refused to let me use restroom. He said it was for employees only. He did not give a viable solution until I asked where I could go, and the woman recommended a bookstore down the street.

I begged the man if I can use it, he persisted, I asked why, he said their policy started during COVID, and they kept it in place since. He added that there was a time someone used the restroom and did something sketchy. I asked, "so because someone did something sketchy at some time, you closed the restroom for all customers?" and he maintained his stance.

I informed him I just paid $30 PLUS $4.50 TIP and he couldn't let me use the restroom, he then offered a refund, and I accepted. He then said he will just process the refund, but said he could not give a receipt. I told him he's required to give a refund receipt, and finally he printed one.

I couldn't believe the treatment I received from this place that serves food AND I am a disabled veteran. I will also be making a complaint to the City and County of San Francisco, the State of California,...

The most consistently awful customer service I’ve ever experienced. I stopped ordering in person because every visit meant being treated with blatant disrespect. The staff will stand around and ignore you until you force the interaction with, “Hi, I’d like to please place an order.” And even then, they make you feel like you’ve ruined their day just by asking them to do their job.

So I switched to online ordering, thinking that might solve the problem. Nope. Same story. I walk up to the pickup counter, stand there patiently, and almost never get acknowledged. When I say, “I’m here for a pickup,” I’m consistently met with blank stares like I’m speaking another language. I have to repeat myself every time before anyone bothers to simply grab my bowl sitting right behind them.

It’s not just one employee, it’s almost all of them. The consistent vibe is that you, the paying customer, are a burden. Basic courtesy and the simplest tasks seem like too much...

I've tried a few different smoothies and the best is the Pineapple Berry. For fresh juices, I like the Pineapple and Orange one. So many options on the menu. Be sure to repeat what you want to the juice guy when it's super busy. My friend's order got messed up twice because the juice guy made a Pineapple and Carrot juice. He hates carrot juice so I got a bonus juice and could have had two carrot juices, but that's a lot of juice to drink in one juice break! I'm looking forward to trying an acai...