The Grind — Restaurant in San Francisco

Like many others have said, the food here is great! Quite a bit overpriced but overall pretty tasty. They do mess up the occasional order but what warrants the one-star rating instead of a 4 star, is the wait staff, namely the older white lady at the front. The rest of the staff is friendly and great but she is discriminatory and downright rude.

For the white couple ahead of us, she gave them ranch and extra items for free, but for me and my ethnic girlfriend, we had to pay for all these things. When we went to grab the ketchup, she said those are for dine-in only and told us that we had to grab the ketchup packets for to-go even though the other ones are also clearly grab and go. We asked for a cup of water, and she said that we can't have any, and explicitly marked "No drinks" only on our bag. She proceeded to glare at us as we walked out.

I opened my food and there was a single piece of bacon on top of my veggie sandwich! This is absolutely unacceptable as bacon/pork is considered taboo in many religions/lifestyles including mine and they should be extra careful especially when someone orders a veggie sandwich. Though as seen in the photo, the placement looks almost deliberate which makes me even more suspicious of potential discrimination/retaliatory behavior.

I thought this would be an isolated incident so I gave them another shot today, and I was treated the exact same way by this employee if not more aggressive as if she recognized me. This cafe has a potential to become a local favorite and comfort food place of mine, but as long as the restaurant continues to keep employees who don't appreciate SF's diversity and treat customers so poorly, I don't think I'll be coming back any time soon. I also encourage others to not support such businesses that tolerate a culture of...

Terrible customer service. The barrister was very unprofessional. I am a writer who likes to get a coffee and some snacks when I sit down at a place for a few hours. This rather heavy-set employee began harassing me when she saw I had ordered only a coffee and a piece of cake. I asked her "Is this considered food so I sit down?" She answered yes. But when I was eating the food she had approved as "food," she returned to me, telling me I had to be "consuming food" to which I said "Is there a rule how fast should I be eating my food?" because I did have my slice of cake in front of me. Awful customer service. I was going to give them three stars for good food but if you are treated poorly, the food won't taste good.

The server then started yelling at her own adolescent daughter in front of...

MANDATORY GRATUITY is incongruous terminology. Though the food is still good, these people embarrassed me by charging me a 15% mandatory gratuity without telling me. I would have refused to pay and walked out, but I did not want to embarrass my guest. They have no waiter to provide service. If employees are underpaid either the employer needs to pay a living wage or the employees need to look for work elsewhere. A gratuity, by definition, cannot be mandated. The patron may choose to leave nothing or a massive tip, but that is the patrons choice. I will never eat here again. I will ask every restaurant their gratuity policy before I order. I will not provide compensation for a cheap, heartless, lying...