Domino's Pizza — Restaurant in San Gabriel

My husband and I decided to have pizza for dinner tonight and chose to utilize Domino's services. We ordered a meatzilla pizza, a chicken sandwich and some dipping sauces. Using the "tool" included in the app, we were supposed to be able to follow our order from start through delivery. It's not very accurate, and this time it had Crystal "quality checking" our order from 7:19pm until 7:41pm (a full three minutes after the order should have been delivered). Then, mdy husband's cell phone rang at about the time our order should have been arriving, and it was our neighbors to let us know our pizza was here. What? Why was my neighbor calling, not the driver? My husband went out to collect our dinner and I dialled Domino's. This is the second time in a row that Domino's has messed up our order (last time the driver gave us someone else's order, leaving us only partially satisfied), so we really weren't expecting it. When I asked the manager (turns out, it was Crystal) about it, she suggested that it could have been my attitude. Since the orders had both been placed online, I fail to see how the universe could read my aura. (Except that I did call in both times with the complaints.) She offered to provide a free medium pizza to make everyone feel better, which we will accept, along with the removal of the tip from our prepayment, and reimbursement for one of the sauces that was missing from the order.

Papa John's is more expensive. Pizza Hut is getting way too corporate. Shakey's just doesn't taste as good. So it's our fault if we continue to receive less than satisfactory customer service from Domino's. We get...

I ordered from this Dominos yesterday hoping to have a quick lunch before getting ready to work and was extremely disappointed. I placed the order at 2:44 pm and the tracker said it would take about 80-90 minutes to arrive, a bit long, but I was alright with that. Then 90 minutes came and I saw that the pizza tracker was showing that my pizza was still not in the oven so I decided to call the store to see if there was an issue or if they were busy but every time I called it would ring for a while before hanging up after a minute or so. This occurred about 5-6 times before I gave up. Around 4:30 pm I decided to order food from another place as I didn't think I would receive my pizza for whatever reason. At around 4:44 pm while waiting for my other food to be delivered I received a notification that my food was finally in the oven. By 5 pm my other food was delivered and I ate and got ready for work. The pizza was finally delivered at 5:25 pm which was TWO HOURS AND FORTY-ONE minutes LATER. The quality of the pizza and wings was terrible to add to the annoyance as the pizza was flat like cardboard and overcooked and the wings were barely covered in bbq sauce. I'm usually an understanding person who if told that if this place was understaffed I would be really reasonable and have no qualms but they didn't reach out or anything. I would never order from here again and advise others to order from a different Domino's. I reached out to customer service and I'm still waiting to hear...

It was very close to closing time on a Monday, January 11, 2021 to be exact. There was the one thing I'd thought might be a problem, but I DON'T RECOMMEND waiting as long as I did, even though it certainly wasn't done on purpose because I didn't want to be told "no" to placing an order for delivery. So, when I called there was hesitation whether or not to accept an order for delivery, and I'm unsure why it was accepted, but it was accepted anyhow which made me both happy and relieved.

I'd ordered 2 medium, 1 topping with one having onions (there wasn't going to be any kissing so onions were good lololol), and the other with black olives. Both pizzas were delicious as they usually and I couldn't have asked for anything better (except maybe free lololol). The delivery was faster than expected which was maybe 15 minutes from the time of the order. The pics speak better than a description. The one pizza missing a slice, well it's Dominos so what can you expect? lololololol 😍😉😄😀

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