Baskin-Robbins — Restaurant in San Jose

So I’ve grown-up with Baskin Robbins and have been to many locations over the years. This location, the service is OK and the selection of flavors as to be expected is pretty good. Atmosphere is meh but similar to every other BR location. For myself, I don’t care for ice cream because it has dairy and a lot of sugar, but they do usually carry 2 to 4 items that are lower sugar or dairy free. I don’t come often: correction, I come very rarely. The reason why the review is low is a couple of reasons. My daughter wanted her birthday cake to be an ice cream cake which of course I think of Baskin Robbins so I ordered an ice cream cake over the phone. It was a really simple process and the staff member who took the order was nice. I ended up having to change the date for pick up 2x - so called back again to change it to the original pick up date. they were nice about the whole thing. when I went to go get the cake I was fully prepared to tip $5. However, when I looked at the receipt, they had already put a $5 tip on the $25 receipt as a service fee without any prior mention. What!?! Just another example of tipping culture out of control. The other issue is asking to have a container of mixed ice cream flavors be … rejected. 😳 I don’t understand this: every flavor is charged the same price. With the super prevalence of super premium ice cream flavors easily accessible at every major grocery store to the point where there is an entire aisle dedicated to ice cream, it is in their competitive advantage as a business proposition to offer an option to put different flavors into one carton. Why would they not do this??? especially if there are no other customers in the shop at the time. It boggles my brain why they would say no and a very firm no to this; anyway this is why they’re getting the star rating they’re getting. 🎂 Picture of her cake in which I added a birthday sign...

We walked into this BR location at around 9:35 PM on a Tuesday night, and knew we had more than enough time to place our order without forcing anyone to stay a minute passed closing. To our dismay, we were treated rudely and were given attitude the entire time we were there.

From a quality perspective, the ice cream at BR will always be solid no matter where you go. That said, it is pretty hard to ruin one's experience unless you get bad service. We were actually celebrating a birthday, and Mimi who helped our entire party managed to treat everyone that ordered with rudeness and major attitude.

Someone from our party actually asked Mimi why she was being so rude to our party, and she responded with, "It is almost 10:00 PM!" If orders need to be placed 30 minutes prior to closing, please post signs to let customers know of this new rule. Otherwise, rudeness and major tude are unacceptable at any BR prior to...

No loyal customer service. I come in here once a week at the least and the credit card machines were down. They wouldn't let me pay next time or take my information to run when machines are up. My son has autism and only eats chocolate ice cream from Baskin Robbins and now he won't be able to have his dessert for Christmas. It's an 8 dollar ice cream tub. Sad that's worth more than doing something nice for your loyal customers. I was willing to pay for it later. Goes to show how they value...