Cup n’ Cone — Restaurant in San Jose

These guys have my favorite ice cream (lychee) but they’re closed most of the time I come, even though their Google Maps hours say they’re open. Their stated closing time is already unreasonably early (too early to be open for people getting dessert after dinner), but on top of that, they usually close half an hour to an hour before that actual closing time. So if you show up 20 minutes before closing, nobody is there. I’ve brought visiting friends and family here numerous times to show them the great ice cream only to have to drive home empty-handed. Fool me once, I guess. Please, either stay open for the full time, or just update your hours to reflect the time you...

I’m writing this at 7:48pm. My son and I were about to order ice cream today around 7:44pm. The employee was helping another customer for payment. I asked my son which flavor would like to eat. Then this employee literally just turn off the light from ice cream fridge. I thought I get it wrong so I asked, “are you closed now?” He said yes. I asked him if he take the order for my son? He looked at the time and hesitated. I was like forget it and left. Wth? Right in from me when I was thinking about the flavor and order and just closed the light like that? It not 8pm yet. I hope the owner can train the employees well and decent. We ended up left without trying...

I had the pleasure of visiting this ice cream shop recently and I must say, it was an experience worth sharing. The variety of flavors was impressive, each one seeming more tempting than the last. I finally settled for their signature as the employee gave me a sample of a scoop of their signature flavor and it was absolutely delightful

But what truly set this visit apart was the exceptional customer service. A young employee went above and beyond to ensure my experience Their enthusiasm was infectious, and recommendations were spot on. Overall 10/10! I recommend...