Expected a lot more coming from a 4 star bakery...

I’d rate customer service a 1/5.

First off, they were definitely not wearing masks even though customers were. Saw the other review that pointed this out as well. They communicate with workers in the back by yelling, and even then they have to yell even louder when they can’t hear. Maybe try setting up a microphone connected to the back ??? More efficient....

Second, my mom and I were patiently waiting for our TWO pastries. It was literally there displayed behind the glass. With the customer before us, they handed the pastries immediately. Instead of leaving the pastries on the left side of the counter (where we were CLEARLY standing), he put our pastries on the RIGHT side (OPPOSITE of where we were standing. Like what?... Keep in mind this is while he is taking ANOTHER customers order when he hadn’t even finished with ours.....

We then ask him where our pastries are as he just tosses a bag on the counter. We wanted to take the bag thinking it was ours, AND IT WAS, but he was yelling to the back about an order. So, we asked him where our order was, and he told us to wait as he’s handling another customer.... HE SAYS THIS WHILE HE’S WAITING FOR THE CUSTOMER TO HAND THE MONEY. Why couldn’t he just place the pastries on the counter in front of us. He would’ve had to move literally a footstep.... Instead, he made us cut through the line in front of another customer FORCING US TO NOT KEEP 6 FEET. Even better!

Then, he starts calling US crazy.... This was my first and last experience at this bakery ever.

DO SOMETHING ABOUT YOUR CUSTOMER SERVICE.

So, just a tip for this bakery. The workers should drink some water when they’re stressed. Take a tiny break and BREATHE.