Five Guys — Restaurant in San Jose

Great Food, Great Service, One Small Hiccup

I've been a regular at this Five Guys location and it never fails to impress me with its consistently delicious hamburgers and fresh fries. The food is always cooked to perfection and the freshness is evident in every bite.

The welcoming and friendly staff further enhance the dining experience. Their excellent service makes every visit enjoyable and leaves a lasting impression. It's clear that customer satisfaction is a priority here.

However, there's one aspect that could use some improvement. The restroom access code is unusually long, longer than my bank ATM card. This seems a bit excessive and can be inconvenient for customers. It's a minor issue but it does take away from the overall guest services experience.

Despite this, I highly recommend Five Guys for their top-notch food and service. I hope the management takes this feedback into consideration for an even better customer experience...

The food is always excellent. We love the hamburgers AND the fries. We love the free peanuts, and the fancy soda machine at the Saratoga Ave. restaurant. I say the decor is poor because this is a place that believes strongly in word of mouth marketing. The restaurant is slathered with testimonials and quotes from their reviews. The tables are also squished together so tight it's hard to get to one--and almost impossible with a wheelchair. I'd say get the food to go, but then you miss out on refills from the soda machine with a million options.

When things aren't too busy, employees often roam around asking customers if they want napkins or ketchup. Employees seem sincerely happy to be there. Never had such good service at a...

Five Guys is one of the best burger chains around. You get that traditional Drive-In burger taste, very fresh ingredients, and large portions. The fries are nice and thick-cut, and you get a lot of them with each order.

Be careful; the "standard" burger is a double-patty, so if you've eaten in the last 24 hours, you'll want to specifically order a single, or you probably won't finish.

Decor is fairly spartan and they over-advertise about themselves a bit, but the place is clean and comfortable. Service is minimal but good, no problems there.

Really, though, Five Guys is all about the burgers, so if you like a nice, big, fresh, juicy burger, it's...