McDonald's — Restaurant in San Jose

McDonald’s: A Beacon of Customer Service Excellence When it comes to fast food, the experience can be just as important as the meal itself. That’s why I’m thrilled to share my recent encounter at this particular McDonald’s, which has set a new standard for customer service. From the moment I walked in, the atmosphere was welcoming, with a team that was both efficient and friendly. But what truly made my visit memorable was witnessing the staff’s handling of a challenging situation. A customer attempted to claim an order with a receipt found on the floor, asserting that she hadn’t received her food. The situation was delicate, but the employee addressed it with remarkable professionalism and respect. The staff member listened patiently, responded with empathy, and resolved the matter gracefully, ensuring the customer felt heard and respected. It was a masterclass in customer service, demonstrating that McDonald’s isn’t just about quick service, but quality service. This experience has shown me that McDonald’s isn’t just a place for a quick bite—it’s a place where you’re treated with dignity and care. I’m genuinely impressed and pleased to see McDonald’s excel in customer service, making this location stand out from the rest. Kudos to the team for their exceptional work! Way to go, McDonald’s—this store has certainly got...

I would give it a zero i mean seriously i order online and they dont follow the instruction and give me my order wrong. Now i cant eat my order and im stuck looking at it because i cant eat bacon thats the point of order egg mcmuffin with no bacon so that i can eat it, its not my fault the receipt has the instructions that i asked for and when i call to tell them about it no one answers my call. after 5 calls i decided to Call another brach to tell them about it as soon as he heard my order was wrong he hang up. Seriously he hang up and i tried calling him a few times, he just forward me to speed dial or ignored me. What am i supposed to do? Mcdonalds is officially on my blacklist and i hope something is done about this for the other customers because this is my last experience on Mc ever i bet you they wont even care about this review and ignore it just like what most fast food restaurants do. A word of advice to the other get Wendy’s at least they answer their calls and treat you...

Laura and Truong and Santiago all the employees just like to look at people when you’re trying to get a hold of them from the window drive-through is not the best way to go or going through the inside I tried to order my food and all they said is come to the next window instead of giving my price of my food and also messing up on my order I come here multiple times and this is the time they want to be able to neglect or negativity to their customers. By the employees looking outside their window, they are judging a book by its cover and not doing what they have to do And the manager not wrong the other manager was doing the best she could, but the rest of employees were just staring at her, not doing their job jobs if I’m able to get the McDonald’s corporate on them, I wish I could, but everybody just be careful Going...