Panda Express — Restaurant in San Jose

Went to this location at 630 pm and left with my food @ 652pm! The line was moving so slow!

There was only 1 person taking orders. Two other employee's were helping with the entrees and the cash register.

There was about 10 people ahead of me and it took me 17 minutes just to wait for my turn to give them my order and the remaining time to pay.

We've been to other PE locations and there's usually 2 people alternating taking orders to speed up the line.

Also, there was a woman asking to speak with the manager because the 2 other employee's were just standing around waiting for the 1st person to take orders and give the customer rice or chow mein.

Other than the wait, the food was delicious. The teriyaki chicken was tender and juicy. The honey walnut 🍤 was crunchy but the fried 🍚 was bland. I don't think we'll be back to...

I've been going to this location down the street from my house for 13yrs, the staff is always nice & the food is good, but there's usually a line & you can guarantee a wait on at least 2 entrees. We were there a couple of days ago & I noticed the food portions were smaller, I asked why the change & we were told they changed to only 1 scoop, & I'm like ok but that was a half scoop...I do love vegetables but I'd like to have at least an equal amount of the entree, I've been to Panda Express in different cities & the Curtner location is the only one doing this. I feel like if you are going to reduce the amount of food given, as a company your prices should reflect that as well...P.S the entree next to the walnut shrimp is supposed to be broccoli beef, but as you can see it was just broccoli with 3 or 4...

Very bad customer service. This was our go to Panda Express place but yesterday was our last. Their ice machine has not been working since over a month, they did not have any hot sauce and the worst of all was that the customer restroom did not have a toilet seat. My 5 yr old girl needed to use the restroom and we had to leave after we had placed our order because she could not sit to use the toilet. Then one of the employees said it's for customer only. Hello we are customer.. I should had taken a picture that toilet is like how could my 5 year or anyone sit to use the toilet with out a toilet seat??? Also, it's very badlands uncomfortable how homeless people open the door for customers. Management needs to do something...