I like this shop when I visit grandkids BUT today I was very disappointed! The young lady that started helping me got interrupted by a young man who decides to start instructing her on something with a binder on the counter. I ordered iced tea special and a cookie. I paid and tipped then waiting for my cookie the young lady looked me with query....I pointed and quietly said "my cookie?" She started to go get it and the guy said "no" then turned to me and pointed down to pick up area and said "just go down there well get it to you." Without even pausing he continued to talk shop to her. How embarrassing for her, my little grandson was waiting in stroller and I waited for the cookie. Geeeez bad service but more importantly if this was management style very poor. I wasn't the only one, he never took her away from the counter to talk with her. No professionalism. There were 5 staff there that were all talking about her performance. She was so lost just looking at the customers. I really felt for her but did not interrupt the behavior to embarrass her more...not my intention. So if anyone within Starbucks reads this please review this shop for better quality customer service. Thnx for listening!