Starbucks — Restaurant in San Jose

I like this shop when I visit grandkids BUT today I was very disappointed! The young lady that started helping me got interrupted by a young man who decides to start instructing her on something with a binder on the counter. I ordered iced tea special and a cookie. I paid and tipped then waiting for my cookie the young lady looked me with query....I pointed and quietly said "my cookie?" She started to go get it and the guy said "no" then turned to me and pointed down to pick up area and said "just go down there well get it to you." Without even pausing he continued to talk shop to her. How embarrassing for her, my little grandson was waiting in stroller and I waited for the cookie. Geeeez bad service but more importantly if this was management style very poor. I wasn't the only one, he never took her away from the counter to talk with her. No professionalism. There were 5 staff there that were all talking about her performance. She was so lost just looking at the customers. I really felt for her but did not interrupt the behavior to embarrass her more...not my intention. So if anyone within Starbucks reads this please review this shop for better quality customer service. Thnx...

This starbucks location always has issues. It is always out of something, whether that be chocolate, mocha, or pastries. I can’t even order a main drink without there being some issue. It is always low stocked, compared to the location on Washington street (Please go to that location instead of this one, it is only 1/4 mile away). Today drew the line, when I ordered a bacon and sausage wrap on the mobile app. They replaced it with a disgusting white cheddar and turkey bacon sandwich. It wasn’t even out of stock on the mobile app. They took the bacon sausage wrap sticker, put it on the bag, and called it quits(Name redacted for privacy reasons). I mean, how lousy can you be? You could at least give a refund for that wrap, replace it with an actually good breakfast item, or give points to me. Ok, maybe they ran out do to the nearby schools, right? Wrong! On Christmas break, when all schools were out for 2 weeks, they were still out of mocha! They barely stock! This Starbucks is an actual waste of time. Go to the Washington one, they...

Once Forrest Gump said “Life is like a box of chocolates. You never know what you gonna get.” I think it’s similar to visiting this Starbucks. Clearly the barista has a very different understanding of the things they should have delivered.

Nevertheless, I am not surprised at all. I am a frequent visitor of this Starbucks shop and they always amazed me of their unprofessional attitude and variety of excuses to not work. Once they said there is a water pipe issue, another time they said there is a private event. Even when they do open, they keep ignoring any customization and just do as what they like (like regular milk when asked for oatmilk or regular syrup when asked for caramel). There is only one reason I am think of that Starbucks keeps this spot is that it’s a fake Starbucks shop and want to sabotage...