Wingstop — Restaurant in San Jose

Very disappointed in the customer service . I ordered a delivery and it was never dropped off. When I called the store they told me I had to handle it with customer service for door dash (even though I ordered through wing stop) door dash connected me with a customer service rep for wing stop. Wing stop customer service told me they can only submit a request and someone will be reaching out to me soon. It's been a week, I haven't heard from anyone and I found out from another wing stop store that they can refund in the store and it would have been instant. I'm upset because I'd the initial guy who answered the phone would have handled the situation when I called instead of passing me off to the wrong people I would have my refund by now. Now I called back to customer service and they said my request has been "processed" but not approved yet and there's no way to talk to anyone who can help me or give me a definite answer. This is the worst customer experience I ever had wing stop does not care about...

I order online to pick up at store. Waited around 30 mins before heading to the store and got a notification saying It was ready. Arrived at store and waited for 8 to 10 mins until I was noticed by an employee even though they walked right in front of me. Gave them my name and they told me my order wasn't ready and had to wait around 15 mins. I waited around 20 more mins since the employees at this location there main priority is having fun and talking to each other. Finally got my order after waiting Soo long, I checked and I was missing my voodu fries that I paid for already, I told the girl at the front and she got upset with me because I got the wrong order. She snatched the bag and checked herself and told me I had to wait longer for the fries. Overall all customer service here is degrading, also the female employee uniform is very revealing, showing a large part of there stomach area and there going back to the kitchen making food. That can't...

I don’t see how this place got this many stars. I ordered boneless combo. When I arrived the cashier lady on duty was on her phone and told me to hold on. I was in a hurry to get back to work. Once I got back to work I found that my order was wrong and my fries were extremely cold. Don’t go here they will mess up your order and they will give you horrible customer service. When I called to let the lady know she made sure to tell me several times that I would need to bring the food back to get my money back.... but they had no problem and making an incorrect order and being in her phone when I was waiting to pay. Now I have to drive all the way back to that location just to get my money back. It’s a waist of my time and my money. I will never...