I came across this place as I was walking back from the beach, and my daughter mentioned she would like to eat here. Upon walking in, we were treated like we were invisible. Not one person acknowledged us. Finally, the woman at the front took our order, while talking over us and rushing us. Very rude, but I opted to look past it. My daughter wanted shrimp fried rice, but the woman told us there was no point in ordering that since the sesame chicken comes with white rice. Okay, fine.
We ordered Boba drinks as well, which had fruit boba in the reference picture (this will be important later). We were told to come back in 20 minutes. Upon our arrival, the woman was no longer at the front desk, and now there were 2-3 men, all of whom ignored us even more than the woman did. They walked past us a good 5-6 times before I said, "Excuse me, I am trying to pick up my order." He didn't even look my way as he asked what I had ordered. After I told him, he said it would be another 25 minutes (there was only one family in the dining room, but this restaurant was prioritizing Uber Eats orders over people physically there).
He brought us our drinks, which had tapioca boba in them, something neither my daughter nor I like. I told him I did not want the drink with that boba, and he said, "Well, that's what comes with the drink, and if you wanted something different, you should have said so." I was never told there was a choice, and the picture showed the fruit-flavored boba.
About 35 minutes later, we finally got our food and walked 20 minutes back to the hotel, only to find WE NEVER RECEIVED ANY RICE. We were too exhausted (and hot) to walk back, and when trying to call, no one picked up the phone.
I will never go back.
And to the staff at this establishment: your behavior exhibits tones of racism. You are very lucky I was with my daughter, or else I would have called you out on it right then and there. Do better or leave...
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Let’s face it, service at most restaurants in the San Juan area is abysmal (always carry a snack just in case) and rumor has it the staff will chase you down here if you don’t leave a tip ha ha ha ha! Come and have a great meal and don’t give these future olympians any reason to chase you down! 😂 🏃🏿♀️... 🏃🏾 Kid friendly and wheelchair accessible too. Now that you know the deal, come and enjoy! One way to combat long wait times in the San Juan metro area is to eat at weird hours. ¡Buen...
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