El Pollo Loco — Restaurant in San Luis Obispo

Update: Never heard from the owner. The “manager” attempted to take care of the issue, but it was a huge waste of my time. I will not step in to this establishment ever again beyond rude employees, with the derogatory remarks. This is what took place on 10-12-23. My husband and I walked in the guy at the counter said something, like what can I get you. (My husband had walked to the other side of the restaurant at this point) I ordered our 2 burritos and an order of churros. (The two employees making our food asked him a question (in Spanish) he replied…”the gringo” part in English part in Spanish, then continued about one burrito or two. WHY WOULD ANYONE MAKING MY FOOD NEED TO KNOW WHAT RACE they think we/I are?? There’s only one reason. No one realized I understand Spanish. I was so taken back I didn’t know how to proceed. We got our food and threw it in the trash. That’s when I phoned corporate, which was a waste of time as well. Then phoned the store. The “manager”stated he would investigate and let me know. Well…. Guess what The employee denied saying this offensive, derogatory remark as I had figured he would. Referring to a person in a derogatory manner is one thing, but before they make my food is WAY OVER THE TOP. This is an example of why the world is so divided… so sad! The manager offered a refund or gift card and I refused. I want absolutely NOTHING from ANY El Pollo establishment and will NEVER step foot in any of them again. And of course the owner never addressed the situation. (This is a shortened version) I would have left 0 for review, but it’s...

i regularly go get a salad here and it is good but sometimes there dressing they give you in a container is only part of the way full, so i ask for another the lady who hardly spoke english who was at the register told me i had to buy more and get back in line to do so. usually the manager gentlemen gives me an extra as i like the dressing. this lady was rude and had very poor communication the other lady giving the food spoke zero english. the salad was dry and not as good without dressing. another note the store is filthy dirty floors dirty counters dirty and smelly bathroom which you can smell from the eating area. if you stand at the counter and look into the kitchen it is disgusting. food on the floor with trash and flies flying around. i have noticed in the past it not being very sanitary but this time was ridicules and unprofessional. the lady taking order should not be communicating with customers as she speaks very little english and her ascent was strong had to ask her to repeat her self multiple times as did other customers while i was...

They open fairly early at 10 am which is great. I think they should get an open sign or do something about the appearance from the outside of the restaurant. It is difficult to tell whether or not they are open. Once inside though, the restaurant is really clean. The staff I talked to were very friendly. The food was better than I had expected, but nothing too special. I ordered a Ranchero Burrito, they got it out in a couple minutes which was great. I grabbed their avocado salsa and salsa rojo to add. The burrito itself was super fresh, the cabbage makes a nice touch. Not too much flavor in it though. That being said, I'd get this over Chipotle anyday! With the added punch of the avocado salsa in particular it was quite good. Overall a pleasant experience, but they need to do something about the lighting inside and out, it looks and feels dark and closed even on a...