Sushiya — Restaurant in San Luis Obispo

Edit: 2/8/19 Went back with high hopes. Family dinner before a big night out. Get seated, order drinks. Drinks come and we order food. Same general thing we have ordered as a family on the last 10-15 times coming to this restaurant. Out of tofu... Okay, no biggie. Waiter even suggests rather than the Red Fox roll that I usually order I should get something comparable from the 50% off yellow menu. Okay, I'm game.

Food comes, quick service. 4 orders of salmon nigiri instead of the 2 that my daughter always orders, it is literally what she eats every time we go out to sushi. Waiter says okay maybe we can give you a discount. I say no, we ordered 2 and only want 2. He leaves the order of 4 on the table. We carry on with our dinner everything tastes fresh and wonderful my daughter eats 2 orders of salmon sushi.

The manager comes over and says he wants to talk to us to figure out where the miscommunication took place. He tells us that an order of salmon nigiri is 2 pieces, a fact of which we are well aware after eating sushi for the last 30 years. He says the server is new and he is working to help the server improve, he says he encourages the server to read back the order before he leaves the table, my wife and I both say he did not. The manager says he can give us a discount on the salmon and I shake my head. I reiterate that we ordered 2 will pay for 2 and only ate 2. He takes the extra two to the back.

Very frustrating experience due to the manager, not the server. The manager claims to have restaurant experience but not sushi experience. I think good customer service transcends the genre and the novelty of one's experience is never an excuse. Please don't question a customer's word, had we mis-ordered we would have paid for the mistake. I only expect the same courtesy from you.

Final Verdict: We will drive to the other side of town to avoid Sushiya and the management. Food has not generally been an issue, but the management and personnel is at all times, at least these days,...

Food/Taste/Flavor : 4/5 Rice was a bit hard and smushed; didn't have the texture of sushi rice. Relied heavily on their sauces for flavor. They cut back on the more expensive ingredients in the rolls. The tempura was soggy in the roll. Good wasabi not grainy. Presentation was great and beautifully rolled! It is more americanized so the sauces are pretty heavy - a bit too sweet. Definitely hits the spot though and fulfills your sushi craving in SLO.

Ambience : 3/5 - sticky tables and old-looking chairs. Dark with christmas lights. Not a uniform theme to the interior. Definitely more americanized. There is faint music playing in the background. Loud enough to hear but not loud enough to enjoy.

Service : 3/5 - They prioritized an elderly couple who must've been regulars. They actually got their food very quickly. We came at 6:15pm and thought it wouldn't be too packed. They did have alot of to-go order. No one came by to tell us our order was still coming. So when it got close to 7:00pm, we were debating whether to leave. We waited for 40 minutes for just two rolls.

Value for Price : 5/5 We ordered from the 50% off yellow menu. And they didn't tax and tip on the original price at the end of it. Overall, their rolls were strongly flavored but it truly satisfied my sushi cravings - just don't expect the topnotch Japanese restaurant qualities in...

Sometimes you want high end sushi, but sometimes you want affordable, dank Japanese food. This is where Sushiya comes in.

Great prices that gets you a butt load of food without breaking the bank. They have a solid 50% off Specialty Rolls menu if your total is over $15. Lot's of rolls to choose from, great variety, interesting/fun names, and great combinations. Super Dragon Rolls was exactly what I wanted. Large pieces, generous toppings, super really filling. Great for sharing! The Lunch Specials are a great deal with lots of food. This is good to order when you're hungry and want a variety. I don't recommend the beef teriyaki or the sesame chicken because both were dry, albeit the generous amount of sauce. Tempura here is SO GOOD. Not soggy, great crisp, and large pieces. CHRIRASHI BOWL! For about $22, this is SO WORTH IT. It's not mind blowing, melt in your mouth sushi but it was fresh, generous, and great variety of fish. The sushi rice was perfect. Dim and dingy interior that feels like a cave Spacious dining area with plenty of seating. We didn't have any problem getting a table Friendly, fast service that was always attentive without hovering Convenient location for running errands in the neighborhood Easy parking in a large...