SecurePRO, Inc. - San Luis Obisbo — Local services in San Luis Obispo

My phone slid off the back of my truck at 55mph onto highway one. The phone was in working order however the screen was entirely shattered. I phoned and spoke to Jackson Jeffers who was very kind, understanding, and caring. I shared what had happened and was in need of a quick repair. I took it in on a Friday at 4:30p.m., he checked it out and said that he would immediately have the display ordered and I should have it back early next week. Being the phone was two-years old, I asked him to also order and install a new battery. I kept in touch with both Jackson Jeffers and Ryan Cramer throughout the repair, they apologized for the delay of the part arriving late and assured me that the phone would be properly repaired. The parts were received the following Thursday and I received a call at noon stating the phone was ready to be picked up.

Their professionalism was above and beyond what I typically encounter. This was with not only me, but I also saw their actions with other customers. What a refreshing experience to do business with a company like this.

Lastly, I received a military discount from this veteran owned business. Veterans and Americans should support veterans, but everyone should experience the service Secure...

The reason I am able to write a review of SecurePRO is because of Jackson there. I was having trouble moving information over to this newer MacBook from an old one. He got me set up by helping me be able to use my finger print and also suggested I take a picture of the computer-generated password that I had not written down. He also answered a question about deleting emails that I could no longer do just with one step. It was so much easier than going downtown to the Apple store where I would have needed an appointment and parking would have been much more of an issue. I have used SecurePRO a few times now and they have always been helpful and fair. I also have appreciated their lack of an ageist attitude towards me, someone old enough to be their grandmother!...

I was over the edge when my PC started freezing during teaching on Zoom! I took my computer here and Obie fixed it right up! I continued to struggle with Zoom so I bought a new iMac. I use many programs simultaneously while teaching and buying a better machine seemed the right thing to do. Switching platforms was a big challenge and again Obie was there for me! I had so many questions like how do I stop my iPhone from ringing on my computer while I’m teaching?! Who knew that could even happen! He stopped it right away! He put all my Zoom recordings on a separate hard drive so I can maximize my machine’s capability. Obie is incredibly knowledgeable, accesses the problem quickly, and is super kind to his customers. He’s my FOREVER...