Big Apple Bagels — Restaurant in San Marcos

Check your charges. I noticed that I’d been far over charged. When I called, the manager, Rick, told me he'd just heard the same thing from another customer and suggested I input my PIN on the tip screen to account for the extra charge. My PIN, when used as a sum added to the amount I was meant to have been charged, did not add up, debunking this. Furthermore, I remembered the tip screen and had put zero because I’d added cash to the tip jar. Rick informed me I had to come in for a partial refund. So I motored the twenty minutes over, and he doubled down when I arrived, now stating that I’d absentmindedly typed in the total amount on the tip screen. Perhaps if I didn't remember quite so clearly, I could give the benefit of the doubt that I’d been wrong here, but, alas. He said he always sees this, but when I mentioned a new card reader because this seems like a thorn in his side, he replied, “Not really, it happens maybe once in 500 customers.” Oh really, Rick? Sounds like at least 2 in 500, considering he just told me it had happened to another lady the same day. These statements are incongruent. Which is it? It happens all the time or not often at all? He enacted a demonstration of how it happened by showing how the tip screen reads, but it only reinforced my memory of putting a zero there. He made sure to mention that they cannot change the charges after customers leave, but all I have is his word on that, and since he'd already contradicted himself, I can't really go based on that. This very well could have been an honest mistake, but the customer service was off-putting. He did refund the overcharge, but the attitude was as dry and offensive as the mini muffins. On top of it all, the bagels were tiny and stale, so no love was lost. I...

Disappointing. Big Apple Bagels recently was sold and now has new owners. I decided not to make fast judgment because everyone deserve a chance to prove themselves. I gave it about a month and after today, I need to leave a review. The bagels themselves are way thinner than before and are very inconsistent. The egg on my order is never the same. Recently, the egg has been way smaller than the bagel itself. I also noticed that the sausage was very salty. Finally, my breakfast sandwiches have been soggy and the wrapping is all wet. I know the team is still learning and improving everyday but I’m just disappointed to see the quality go down. After today, I think I may stop attending my favorite bagel place of 6 years. I also wanted to note that they will not take orders over the phone without payment and that just makes things inconvenient now. I’m sorry you lost money on a $100+ order but maybe change the policy to not take orders over a certain amount on the phone rather than penalize those who just want to order their $6 bagel. To top things off, they didn’t make one of my bagels correct today even after reading it back to me multiple times. I wish you the best of luck but Big Apple Bagels is no longer the best...

Chef writing and I'm experienced in food service and up to date on sanitation license. I went to place an order and waited for 40 minutes because they gave order to the incorrect customer. They tried to call the customer to get them to bring the order back to give it back to me. Even before the times of covid with temperature and time that is almost an hour with cold fish on top of hot food. It would have been in the temperature danger zone for longer than I'm comfortable eating and honestly it could have been possible the customer already started eating the order. It took 15 minutes before I began to wonder if they remade the order. I asked and was appaled when they said they called the customer to get them to bring it back rather than remaking it. I watched them also handle ready to eat food with ungloved hands and I made sure to check if she had washed her hands before changing tasks. She didn't. I do not think I will be coming here again and if I get sick after eating what they remade I would not be surprised. I'm actually amazed because I've come before and their food was good so I am unsure what has...