Jack in the Box — Restaurant in San Marcos

We are 78. We went to a "Kool and the Gang" concert Friday night and decided on Midnight tacos... first ones in decades. We went to this Jack in the Box because the one nearest us has gone to Hell. Because of high crime, minimum wage, or business decline, the dining room was closed. We went through the drive through, and parked under the lights by their entrance. The 8 tacos, Seasoned Curly Fries, and one Large Diet Coke were about $17. The tacos were COLD. The Seasoned Curly Fries were spilled into the bottom of the bag. When we lived in Wyoming... we drove 220 miles round trip to Boulder for Jack in the Box Tacos... we KNOW AND LOVE Jack in the Box Tacos. OMG Where has Supervision... and/or pride pride in food and service gone? I guess this is what you get for $20 an hour. What the Hell must they be paying the Manager for accepting this? Update: 9/29/24. We went in yesterday, Sat. afternoon to get tacos again. We left disgusted. I ordered 3 orders (six tacos) of the original tacos. One Seasoned Curly Fry and two Diet cokes. We were charged for and accepted the tacos, plus one extra Seasoned Curly Fries that we paid for and did not want. The tacos were undercooked to the point the cheese had not even melted. There was way too much lettuce, changing the flavor profile to nothing like a Jack in the Box taco. Saturday afternoon, place was empty... no wonder. 200 yards away is an In-N-Out lined up 15 cars deep... no wonder. We love Jack in the Box tacos. Who in their right mind would change the recipe or mess with something so simple. It would be like Costco screwing up the Hot Dog. The outside of the restaurant has beautiful flowers perfectly maintained... so somebody cares about that at least. This visit cuts it. I will not give them another chance. One more feedback item to the owners of this franchise. The sparse open layout of the tables is virtually depressing. The dining room is not inviting at all. The Trash cans were over-running. The multi-choice drink dispenser was broken. In-spite of paying for an order of curly fries that we did not order, or want, the employees were courteous...

Geez you would think that they’re doing you a favor even though you’re the patron trying to give them money! I pulled into the drive thru and not a word was said to me so I thought they may have been closed. After saying hello twice, someone said, “can you please just wait I am doing something” I said “sorry just wanted to make sure someone was there” again silence. To add insult to injury it’s apparent she personally knew the car ahead of me and took her time to just talk and make jokes. When I came to the window I was surprised she even asked if I needed sauces. Which was good but when I mentioned my preferences she rolled her eyes and was very insincere about her service. I have come to this location numerous times as it is on the way home and the service is always terrible. Out of the last 4 visits 3 have been terrible and it’s a different person every time! It’s not just the lady tonight, it’s every person who I encounter! Except one. She gave great service I should have got her name but it was before all these bad visits. I didn’t know I got lucky and won the good service lottery! lol Also I work in restaurants too so writing this review is something you don’t do in the industry but this is just bad I hope they take this review and reflect on their operations because it’s just bad at this location. Like no one cares. Which makes me wonder about food quality if they don’t even care about the people paying money so that they can buy that food to serve to us. Sorry but...

I liked going here once a week after a late meeting because I love the tacos. Recently this location starting charging for side sauces, while no other location that I know of does this. So they will give you sauce for free if you order chicken nuggets or chicken strips or whatever, but not with tacos. I like tacos with the ranch (you know what's up.) So I think it's dumb that they are dictating what food constitutes a free sauce. I don't even want extra sauce, I just want one single one with each order of two tacos. Apparently that seems outrageous to ask. I stopped going to this location because of it. Yes, I know this is super trivial and dumb. I know $0.25 isn't a lot to pay for sauce. I get it, I know this. But I don't think it's asking for much. They said it was a decision made by corporate, so why doesn't every location charge for them ? Are the rest of them breaking the rules...