Panda Express — Restaurant in San Marcos

Chuy Is SO RUDE. Me and my mom walked in there and got a plate. She’s like “what can i get for you” hearing our order and making an online order at the same time so my mom was just gonna wait till she was done so the only word she got out was fried rice and before she can even mouth chow mein chuy was so l rushed she made both sides fried rice. So my mom was like oh and chow mein and chuy like “ you shouldve told me that before I scooped it” girl be so for real. You’re such in a rush right now you don’t even let us talk. There was no one behind us mind you. Like girl, calm down take a breath and really put your time into each customer. dont be rude to my mom ever again. Im not the one. Don’t even get me started on the cashier too. She literally was asking every question in the world. We told her it was to go so we can have a bag and she overheard me telling my mom we can eat a little bit here. And the cashier goes “ If you’re gonna eat it here I can’t give you a bag if you have leftovers that’s when I can give you a bag.” Girllllll… So annoyed with their service yall are pressured to go so fast like chipotle. Like calm down theres no one behind us. Its never...

Chow mein was mushy, teriyaki chicken was barely cut and mushroom chicken was way too greasy. I’m not usually one to complain about a fast food restaurant, but this experience was bad. The lady behind the counter asked us if we wanted to wait for fresh chow mein, but we were on a time limit because we had to go back to work so we just took what they had. It shouldn’t have been served at all. It ruined our lunch. The mushroom chicken was disgusting and greasy too. Definitely not as fresh as it’s been before. When I came back to see if there was anything that could be done, I got attitude from the cashier and she said “Well I asked you if you wanted to wait for the fresh chow mein.” After her and the other cashier exchanged their dirty looks towards me, she offered to give a fresh portion of chow mein and mushroom chicken. But I rather not have been served at all. The two ladies were unfriendly and not willing to hear what I had to say. This place has...

I had a disappointing experience with Lizbeth L during my recent visit. From the moment we walked in, she completely ignored us. There was a severe lack of eye contact, making us feel unwelcome. When I politely asked about a military discount, she raised a finger in a dismissive manner, which was quite rude. To top it off, the discount was never applied to our bill. Lizbeth also rushed through serving our food without asking if we needed any condiments or extras. Overall, the service was subpar and left a lot to be desired. I rarely leave bad reviews because i don’t like to be a Karen but I felt like this time it was needed. I work in the customer service industry as well and I know some days can feel exhausting but there is no need to take that out on customers, especially if they are respectful. I hope upper management looks into this and...