Wendy's — Restaurant in Sandy Township

This is a strong showing of the Buchanan philosophy of QSR management. While it fits perfectly in the "Wendy's" box model, this one is exceptional for a couple of reasons.

Firstly it is aggressive about service--even going so far as to have a dedicated lobby manager who ensures that every customer is having an enjoyable experience and helps them feel welcome, from getting them extra ketchup to helping them resolve concerns without getting back in line.

Secondly, they are dedicated to the local service people in the military and civil service. Several awards and accolades can be seen displayed from local groups as well as Wendy's corporate. But more telling than these official recognitions are the crayon-coloured thank you letters from children that have been positively impacted by Steve and his staff giving both of their time and resources.

I hold the Buchanan franchises second only to those owned by Jody Victor. I believe that if you're going to do something, you should do it right--and both men exemplify that to their people, as is evidenced by every singular experience I've had at their...

The fact that I'm even taking the time out of my day to leave a review for this place speaks volumes for anyone that knows me. -No straws -No fork (ever try eating a loaded baked potato without one?) -Not a single ice cube to be seen in the beverage I ordered -Ice cold chicken sandwich -They were completely out of frenchfries (which is just poor logistics I suppose)

Everything listed was one singular order and I can only imagine how many others have been messed up prior. For the sake of the upstanding reputation every other Wendy's branch has I highly suggest an evaluation of this locations day to day operation, thoroughly I have never had a worse experience at a fast food restaurant and that is including mcdonalds (which I'm certain anyone reading this knows that's a low blow). I'm not very picky in many cases and honestly could care less but with a developing amount of disappointment the profanities I would have enjoyed vomiting at the faculty was withheld because I doubt their ability to comprehend what I was even saying due to their lack...

So apparently if you get bad food and they give you a card towards replacing that food you better do it before the person who initialed the card is no longer employed there. This was just ridiculous! I was Leary of ordering the fish sandwich for a while because it was so bad. When I finally do I get three reasons why they wouldn't take care of a customer. First was the employee no longer works there, to which I say they should still honor it. Next I hear that the employee was "just giving these cards out" no I was given a horrible fish sandwich and couldnt stomach trying another that day , so there for I got the card. Still wouldn't honor it. The last thing I got to hear was how there under new ownership. GREAT REASON NOT TO TAKE CARE OF A CUSTOMER! So you can look at this as it's just a sandwich , and yes it was. But it was a bad customer experience that was to be taken care of. Not...