Charleys Cheesesteaks — Restaurant in Santa Ana

I love their Cheesesteaks but I hate being cheated!

I order a cheesesteak sub and decided to make it a combo by adding fries and a drink. The person taking my order grabbed a cup and asked me “ is this ok” I replied and said “that’s fine”. He rung up my order and I noticed the total seemed higher then it should be. After looking at the credit card machine I noticed notice I was charged higher for making my meal a combo.

I asked him why my combo add on is more then on the menu. Miguel said that it was because “ you requested an upsize”. I did not request anything, he never told me the cup he showed didn’t come with my meal or that it cost more. He seemed annoyed that he had to dump out the drink in a smaller cup and charge me the right amount.

I hate these deceitful practices, how many people don’t notice they are being up sold? How many people notice but are uncomfortable with speaking up? This practice is not ok and should be stopped.

On a side note, the two ladies that made my order were working hard and quickly. I got my order in no time and the sub...

I got the teriyaki sandwich. It came with mushrooms/onions/peppers. When I didn't seem them at first, I asked them. They insisted they were on there "with the meat". It was covered in cheese, so on good faith left it at that, and went home. When I got home, after i took my first bite and looked through the cheesy mess, there weren't any. It only had mayo--i thought it was supposed to have some kind of teriyaki sauce, too? I recommend watching them while they make it. This isn't the first time I've witnessed this, which is why I'm...

I just ordered at around 5:30pm, it was just me, they were not busy at all. I ordered a small Phillycheese steak no onions no green peppers.

Why did I receive a sandwich with everything in it?? Why do the employees just ignore your request? This is my first time eating here and it has left a sour taste in my mouth at the sheer lack of attention. I ordered ONE ITEM and I was the only customer. Very simple and hard to mess up, I can't imagine what its like during a rush. Avoid. Or train your...