JCPenney — Local services in Santa Ana

This particular store is my favorite from the other surrounding stores I've been to!! The customer service is great! I am always treated nicely here with no problems from the staff especially when I am looking for a particular item that I saw online. The managers are very helpful and always work with me regarding items that don't show up in stock online, but I find it in the store. The jewelry section is great too! The staff are so nice and helpful. The jewelry from this store is of great quality at a great price during sales. I've bought many pieces of jewelry from this store. Love it!

Now, if there is one thing I would ask to improve on it would be to have the inventory updated in the system accurately. I do love to buy items online through the app and pick up at the store. When an item I've been watching and waiting to purchase shows up on sale and says not available in store then, I'm forced to go into the store and search for it. Sometimes I'm successful in locating the item and sometimes it's truly not available in the store. This would be a huge breakthrough if you kept your inventory updated in the system to reflect on the JCP app! Thank you, Santa Ana...

I usually buy my Keracare Detangling Shampoo from Sally Beauty, but no store near me in my area had any in stock. So I used my $10 CashPass to help me since I saw JcPenney had 3 bottles in stock near me. I originally was going for one, but because I had another coupon to use, I ended up saving about 90%. My price went from a $25 purchase to a $4 one. As far as the shampoo, I’ve used KeraCare Detangling Shampoo for my hair for about 8 months now, and with Natural 4c hair it leaves my hair feeling clean, smooth, soft and moisturized. It helps to brush my hair with a detangling brush while showering and shampooing that helps keep my hair straight. I’ve noticed a significant amount of softness and growth from using this shampoo along with Keracare’s Conditioner.

JcPenney has been apart of my family for at least 30 years. From my Grandma, to my Mom and now to me. I’ve watched them evolve and grow from working there myself to shopping their selections to this day. The service, their products along with their sales/deals are more than enough to keep a loyal customer happy and coming...

I refused to sign up for their insiders program at Sephora inside of this JCP, but later on I found out that they did sign me up without me knowing. Not sure if this is even legal to do so but that shows disrespect alot to me. My friend even told sometime the employee scan their own points reward card if you don't have one and refused to sign up. Hate this kinda behaviors so much. No wonder this company is going down. Would never shop here again. Couple words to the employees: if the customer don't want to sign up for anything you guys offering, meaning they don't trust the salesperson or the company. Lot of personal information is already for sale to third-party company or your sister's company through these kinda insider's program. Please respect our decision, also managers should watch over your employees in these situations if you don't want your...