Jack in the Box — Restaurant in Santa Ana

I came in all sweatie, possible BO due to the rays of the sun n heat wave. I was wearing a sleeveless shirt and my backpack that carris my laptop.

I walked in and ppl started whispering amongst themselves and it's still can be heard and well. Stereotypical comments and presumptuous phobia expressed. Not just from the other customers but from the employees at the register.

Comments came to be prejudice and discrimination against populations pertaining to or affected by: mental illness; behavioral health; minority groups; race/ethnicity; financial hardship and class; homelessness; and LGBTQ Community.

Especially when my card was swiped to pay for the meal, it declined becuz I forgot I locked it and all I need was to unlock it. When it said decline, one the employees told the cook, "don't cook it yet it looks like he has no money." The cook replied, "Otro pinche homeless." That translates to "Another F-Word Homeless."

When my card went thru they gave me a weird look and hesitated in giving me the cup and when my food was ready after 25 min. They left my bag open the whole time so my food was cold.

I didnt want to make drama so I say down and ate. So another customer complained about me becuz she thought I was homeless. So one of the employees came and said that only 30 min is the max to dine in.

I replied, "I verily sat down like 5 min ago and u want me u leave. And if that's the case everyone that was here before me should be gone before or at the same time as me." The employee responded, "Well they are paying customers. And you well?"

So making long story short, I said that I paid like everyone else. And if they continue I will file charges against them individually. So he left saying, that he is granting me 15 min and then I have to go.

As I was leaving I asked to use the restroom and they didn't want to give me the code so they opened it and they gave me 5 min. So as I verily was about to use it, someone kept walking up the door trying to open it. As I left the bathroom there was no one. I could not see the employees either. So I left.

That was on August 5, 2023 Saturday between 2pm to 7pm.

What is up with this new thirst for Hateraide against ppl facing challenging times. I'm going to advocate for those ppl and I think I may sue jack n box unless they make it right. So corporate leaders contact me...

Staff, especially the night shift manager, are very rude and un-accomodating. Their new beverage machines never seem to be working properly- Do not be fooled by the variety of drink "choices" presented to you on the touch-screen display; far from providing every flavour combination imaginable for a wide range of typical soft drinks & juices, you'd be lucky to get a proper Coca-Cola poured. Sodas are all Canada Dry-esque water bubbles and juices are syrupy sugar water. Upon alerting the employees to this disappointment, their usual response is to wave away the problem with the vague explanation that "the machine needs to be reprogrammed". One knows never to expect top quality food or service from fast food restaurants manned by (at best) GED-toting employees, but I do tend to expect some level of common-sense decency when it comes to my food preparation and customer service. This location is lacking in all categories. The irrepressible odour of the greasy, cold food and the unpleasant demanours of the staff leave a lingering dingy-ness around the entirety of the dirty lobby. Still wondering why I failed to receive correct change BOTH times I visited recently- isn't that what that fancy machine is for, to do the math for those too lazy, and, unfortunately, lacking in the mental dexterity to accomplish it themselves? Makes me ever more weary of the aggravating thought of burger-flipping wage going up to $15 an hour in January. Maybe a salary too tough to live on would incite them to actually nurture an intelligent...

Drive thru is ALWAYS incredibly packed with line typically extending the entire diameter of the building. I prefer to order inside (where the usual COVID safety measures are taken and followed with diligence by the friendly and efficient-for-parttime-ternagers). As far as food quality, I'd say it's among the upper half of all local chain fast food joints, and since I rarely partake in the instant junk food economy, I am down to splurge a little on curly fries and Oreo milkshakes. Wait time was understandably an extremely minor test of patience (for me personally more than to most customers in general no doubt!) but nowhere near a ridiculously long time. The only slight downfall to this particular Jack's is that the outdoor dining patio seems to be permanently closed, and other than that one area there is really no peaceful and comfortable spot to relax with friends and enjoy our meal together. Even when we decided to picnic on the grass parking strip at the corner of the intersection, we still had to yell to hear each other over the roar of heavy Civic Center traffic. But really I feel guilty even weakly complaining about such a miniscule challenge when the location couldn't possibly figure out any better options for dine-in guests, especially during...