Subway — Restaurant in Santa Clara

I went to order my build your own subway while trying to have a friendly conversation with the employee by asking if they loved Taylor Swift (because it was playing all her songs in the background). She had an airpod in one ear and just looked at me seriously, asking what I wanted instead of answering my question (she probably didn't hear what I said). I ordered a build your own footlong sandwich and asked for roast beef. The cost came out as $18+! I was so confused and then asked my friend what they got for theirs, and they got a footlong salami and pepperoni for about $13, including a footlong churro.🤔 So I went back and asked her why it cost that much. She got all defensive and said that they don't do build your own anymore and give us order numbers (why is there false advertising of create your own on the menu). She also said that also my sandwhich has more meat, less veggies than my friend's (which my friend had 2 meat choices and I had one). I was chill and said I was just curious. Then she kept going on about how roast beef costs more per pound and to slice/prep them. And got the calculator out and pulled out numbers. She thought I didn't understand. So she repeated like 3 times and I still told her I was just curious. I then walked away respectfully and felt jipped and attacked. She seemed a bit annoyed. Maybe she has been asked this many times and is tired from a long...

We brought a footlong sandwich there. A lady named Diana is really rude. I took one cup from the check out desk and filled with water, that time no one at the register, then Diana came out she told me I need to pay $2.49 since that cup is not for the water, I told her there is no sign told customer it is not the cup for the water so I left the cup filled with water there. she insisted I need to pay $2.49 even I didn’t take the cup. My friend asked her to give us the cup for the water, she said they don’t have cups, just notice the cup is right behind her. We pointed inside the counter, then she gave it to us. I don’t understand why they put cup for the water inside the counter, and put the cup for the soda at the counter near the register to confuse customers. They tried to trick customers so they can ask you pay $2.49 in case you take that cup. She is so rude, treats customers very badly . I told her I am going to talk to store manager, she yelled at me saying she doesn’t care. Don’t recommend to go...

I had someone very rude serving me. She was of short stature, a bit chubby, and white, not sure what her name is. She barely put meat in my sandwiches, barely covered the bread. And afterwards I asked to use a second coupon and she rudely told me that it’s not allowed even if I want to make a second purchase. Afterwards I asked for a cup of water and ignored me, after I asked two times again she finally told me to “just wait”, after she gave me the cup she told me I have to learn to be patient. That is no way to treat a paying customer, horrible attitude. If I see her working from now on I’m honestly just not going to...