Bank of America Financial Center — Local services in Santa Clara

This Bank of America branch is way different than other BA I've been to. Customer service is beyond poor. Short staff everytime I come here. I came here twice there's only one teller with long line. You will be spending unbelievable amount of time till you finish what you came here for. It seems like BA employees here at this location are not bothered by customers not being taken cared of or having long lines must be a standard practice at this location. They just walk around and don't give eye contact every time I come here just sitting in their cubicle with no customers being attended to. It's way far from other BA branch when it comes to professionalism and customer service. It's like the long lines and 1 hard working poor male teller working behind the counter was invincible. All BA employees here doesn't give eye contact no greetings it feels like you are in a different world. Gee, a robot programmed to be a teller would be a great help just my 2 cents to be efficient in customer service to avoid long waiting lines. I have online banking and I called BA customer service because of some issues and they advised me to visit BA locations near me to resolve the issue. But the short staff poor customer service is another issue here which is very inconvenient. I have to leave the long line because I would have to stay atleast an hour or so till I am attended to. I drove to BA at Stevens Creek and customer service from the front door and tellers were very helpful and courteous. It didn't take 15 minutes till I get my stuff done. Our family has been with BA for over 30 years they are an outstanding establishment but for some reason this location is way beyond poor quality of customer service and doesn't even deserve a star. If you have a lot of time in your hands to wait in line this would be your location. I came in here 2 times within 2 years very poor customer service has never change...

This branch is a pure example why I would never open a Bank account with Bank of America. I went to Cash a company check as requested by the owner of the company, I cashed over a dozen of these checks in the past. Their employee Irine had hard time doing her job professionally and verify the check, she couldn't give me a real reason why she couldn't verify the check and was very disrespectful, rude and refused to let me even speak with her manager. People like her is the reason I Will never even consider opening a Bank account with...

Recently, I discovered a new branch of Bank of America, even though I’ve been a client for five years. This particular branch stands out for its outstanding service—quick and efficient, something you don’t always find. The staff here are excellent, and I’d like to give special thanks to Viviane. I believe she really sets the tone for the exceptional experience at...