Domino's Pizza — Restaurant in Santa Clarita

The pizzas here aren't bad, but I do have a few complaints. One, they completely ignore any bubbles on the pizza when they're cooking, rather than popping them like everybody else does so you don't end up with huge parts of the pizza that have no cheese or toppings on it. Second, and this is directed towards corporate, YOU NEED TO ADD A SPOT DURING THE WEBSITE ORDERING PROCESS TO ADD A COMMENT ABOUT HOW WE'D LIKE THE PIZZA OR OTHER FOOD ITEM COOKED!!! Seriously, that ISN'T rocket science. Every time I order online from them (I have to do it that way to get free delivery with my Shoprunner account), I then have to call them up and sit on hold for a few minutes, just so I can ask them to cook the pizza a little bit extra, or not put the garlic stuff on the crust if my daughter is here. VERY annoying and no reason for it. Special instructions are very common, I worked at Domino's a long time ago, so add the stupid space during the ordering process. And lastly, they stop answering the phones as soon as their official store hours end, regardless of how many orders are still pending or out for delivery. So when your driver hasn't shown up for an hour and a half, and it's now a half hour past closing time, you have NO means of contacting them to find out what the heck is going on or if they've forgotten your order. Likewise, if the driver shows up with a screwed up order after hours, you're just totally out of luck (been there). When you still have pending orders and orders out for delivery, YOU STILL ANSWER THE PHONES, you just say you're closed when you answer. That's what we did when I worked there, but apparently IQs have dropped over the last...

Good food, Bad service. We showed up around 5pm and ordered 3 pizzas a set of wings this was all well until we saw the price of $73 we were unsure of this price and asked the manager as one of their workers failed to apply their promotion the price later changed to $53 which was more reasonable this was the first of many mistakes, after a couple of minutes of waiting we had to ask if our food was ready since it had been around 30 minutes the food had been ready they had not given it to us, before this we ordered a brookie ( brownie with cookie ) this was around 5:28 when we were waiting time passed and we asked if it was ready since it was only a brookie but it wasn't we waited another couple of minutes asking again they said it still wasn't ready 20 minutes later we asked again and they said it still wasn't ready they offered a drink but we believed it should not have taken this long the food was still not ready and they offered to give us another one but made us wait again until 5:58 when the brookie was already done but our pizzas were cold waiting a total of 1 hour...

So first thing I wanna say is, when we went inside you can see them making all the pizzas on the opposite end of the restaurant, and not 1 single employee is wearing gloves, they are touching all the toppings with their bare hands, which after a pandemic just seems irresponsible and gross.

Also they were backed up which is understandable, but they didn't start our order until an hour after we ordered when we showed up and asked about it. (we did carside delivery and the app was being weird about the tracker and saying it couldn't start the timer until the food was ready). Then we go in and the manager says 2 more min, we wait 5+ another employee asks if we need help, I ask about the status of my order, he says it's not ready yet, manager says I saw it coming out, go look, and then employee disappears for another 5 min and comes back with our food.

The person I assume to be the manager didn't seem to care about it, while employees were very polite and apologetic about the wait and delay...