Taquería Jalapeños & Pupusería — Restaurant in Santa Cruz

I want to make sure everyone knows first that we felt perfectly fine before eating. Ordered 2 cheesy jalapeno papusas, 2 breakfast burritos, 1 chorizo, 1 bacon (for the next morning because we heard they were fire), 1 chile relleno super burrito & 1 carne asada burrito. I took 3 bites of the chile relleno super burrito (which had no good flavor besides cold tomatoes, shredded lettuce and sour cream). Stopped eating. Started feeling sick as a dog. Packed up the rest of the burrito & put it in our cooler (just in case it turns out it wasnt the burrito). Wife said her carne asada burrito was ok. She tried a papusa- DELICIOUS!!! We ended up going to the free movie at the Santa Cruz Boardwalk, but instead of having fun I was sitting there feeling sick to my stomach worried I was going to be in the restroom all night. Thankfully, we made it back home, an hour and a half drive, safely. The next day, decided to toss the rest of that burrito. Warmed up half the (wrongly labeled) chorizo breakfast burrito. Warmed up the other breakfast burrito, bacon, and...it barely tasted like it had any bacon at all. Wife said the chorizo burrito was nothing great. Besides the food, the service was...

The reason I gave this restaurant a three for service was not for their food this place is very very clean but I walked in with my wife I'm an elderly man I don't look like a bum I don't look homeless and I don't look like I need a handout I needed to use the bathroom though very badly and the lady behind the counter said before she'd give me the key I needed to order sometimes you don't have time to do your order first so I think you should review your policy on handing out the key for the bathroom I think you know which people are in there to go to the bathroom and people are that in there to take a shower if you know what I mean Don't really want to put it in that context but I do know that area pretty well and I understand the problem but when somebody comes in there that doesn't look like a transient you shouldn't treat them that way it's not the first time I've been to this restaurant but it'll be a while before I...

I rarely leave reviews but my experience was unacceptable. I was excited to find a pupuseria, only to be devastated by the lack of service. I ordered 4 different kinds of pupusas with cheese, beans, meat, spinach etc. I waited not kidding (1 hour). The gentleman in front of me got his order in 5 minutes and they were not busy. After 30 minutes I asked about my order, they were confused and said it wasnt ready, I was so chill the whole time and not rude. Soooooo final get my order that was sitting on the counter for I'm assuming a long time as the food was COLD...oh and when I got home they didn't even get my order right. I got ALL BEAN pupusas - was so frustrating paid 20 bucks for beans and bread. Not a single one had cheese or the toppings I ordered. This sucks cause we love pupusas and they would have got new loyal customers for life but the experience alone has left me never wanting...