Starbucks — Restaurant in Santa Fe

Ordered a sandwich on mobile order. Said it was ready at 734am got to window and the young women working didn’t acknowledge me standing there for 10 mins. Noted it’s raining and cold. I told her I had a mobile order under Kendall which she immediately started looking at the drinks so I let her know if was a sandwich. Without looking she said someone’s working on it. They took care of three other customers that walked up after me with large drinks and food orders. After an additional 20 I had to get back in line since the lady didn’t want to acknowledge me and ask for my order to which I was told they don’t have it. She said this without looking to see if it’s even in the system or not. I had to ask them to make me the sandwich. Almost 40 mins later finally leaving with the JUST A SANDWHICH.8:02am (A simple heat up sandwich). When I asked if I could get the managers card to which I was told the best they could do was for me to try calling tomorrow when “Vaughn” might be in. When I got to the car the sandwhich was even defrosted all the way with the middle being cold. I get being busy but I feel this was really rude and improperly handled when I have proof of purchase on my phone and a very simple order. I wasnt being rude and was being patient. I’m extremely disappointed and frustrated.

This “quick” sandwich was a go to for me and I will be reconsidering where I spend my...

Today on Christmas at 9 52 Am. The not so nice women running the drive through never came on the intercom. I sat there for 2 whole songs and I noticed the sign to go to the window for further assistance. I said hello several times before pulling up to the window. This women went to hand me a drinks and I said those are not mine I actually need to order. And she rolled her eyes and very rude tone said " oh so you didn't order at the box ?" And as I was starting to explain why I pulled up she huffed and said " I can't here you " and then cut me off again and said " well what do you want ?" I ordered my first drink - again cuts me off and I repeat it. She turns to the crew and says " okay I need this on the fly ON THE FLY" I ordered my second one same deal. And then I tried to order a pup cup and she kept talking over me saying I don't know what your saying and tells me my total and snatched the card reader from my hand rolls her eyes because I obviously was not leaving a tip. She kept talking to the crew about how im the problem customer.

My coworkers always recommend this location , I honestly do not drink Starbucks but my family does and I drove out to treat them. That was beyond the worst experience ever.

Hopefully management handles this correctly with the women who was at the drive thur window today on...

The new older man (who I’m assuming is the new store manager) is very rude and odd. He continued a conversation with the other associates while handing me my drinks, and never acknowledged me. He didn’t say one single word to me, just stared and listened to the staff. Then he immediately turned his back to continue his conversation even though I needed to ask him something. I had to raise my voice to get his attention and he still just looked at me without saying anything. The rest of the staff is usually really friendly and smiling. I’m not asking for special treatment, just consistency in the experience. If he was my boss, I’d be extremely unmotivated to come to work. This is the guy you’ve chosen to pay the highest salary to and who’s supposed to be an example for everyone else? What a joke. A perfect example of poor upper management and “do as I say, not as I do.” It’s no wonder all Santa Fe Starbucks locations are now always hiring new...