Smashie's Burgers — Restaurant in Santa Monica

We were visiting LA and decided to take in the historic Santa Monica Pier. Our dining choices were limited, so we chose Beach Burger because the order line was moving quicker than the others. That was the set up. Two order lines but only one pickup line or should I say pickup "mob". Everyone just stood around an open window 8 ft from the registers. So imagine my dismay when I got my service number, 810 and realized that they were only serving #760! There are only about 5 metal picnic tables for dining and on this Sunday afternoon, they were all full with people standing in between. They called out ready orders over a loudspeaker and it amazed me many times they could screw up a 3 digit number. People would walk up thinking that they had heard their numbers and end up standing there within hugging distance of everyone else that came to pick up their order. This could easily be ground zero for the next pandemic. Gloriously 45 mins later my number is called and we managed to find a table that we shared with another family. This was literally the worst Burger ever! The Burger patty was paper thin and the edges were burned. The one saving grace were the fries and they were mediocre at best. So after wasting over an hour and dropping $51, we rushed back to our hotel and hit the nearest food truck! I don't normally write reviews but someone had to...

Short version: You're better off going to the McDonald's down the street.

Long version: Never again! Placed an order for 6 people knowing it would be a bit of a wait since 1) it's a busy place, and 2) it was an order for six people. I stood there and watched the rush of people behind us get their food before us, and after 45 minutes of no communication or updates I finally ask where our order is. Turns out, THEY LOST IT. They didn't even have our ticket in their line. They started our order after 45 minutes of waiting and even then forgot our order multiple times afterwards; we had to keep reminding them what we ordered. All the while we were still watching people that ordered long after us get served. We ordered at 1:13 PM, and we finally had a complete order at 3:30 PM. That's right, it took an hour and 15 minutes for us to finally get a complete order, and even then it was in bits and pieces. If you're foolhardy enough to order from here you'd better hope you're one of the lucky ones that they...

The cashier we got was obviously being trained and not sufficiently, in my opinion. I unfortunately got a Smashie Burger which was $10 and did not come with fries. You have to add a combo or fries for an additional cost. Both our cashiers (trainee and trainer) did not ask nor mention adding anything on to our order. So my party of 3 unknowingly didn't get fries with our order. When I was made aware after waiting over 15 minute for our 3 items I was just looked at when I said we wanted fries. I asked what can we do because we all wanted fries and we were not made aware of the need to make every item on the menu a combo or add onto them. He looked confused, mumbled to himself and walked away. What I assume was a manager came over and said we needed to make it a combo or add on fries then walked away. Very unaccomidating and not professional. With how I was treated we decided NOT to add on anything. We will not be returning to get food here! Picture of my $10 burger...