sweetgreen - Healthy Salads, Bowls and Plates — Restaurant in Santa Monica

I just had a very disturbing experience at the Santa Monica location. With the locations supervisor/manager, Brady. I ordered my meal with Uber Eats for in store pickup. I made the mistake of not noticing the item came with Cashew dressing. I am allergic to cashews.

After picking up my order. I noticed my mistake. I walked back and asked the associate if she wouldn't mind making me a new one without the dressing. She got her managers (Brady) approval. As she was making the new bowl, she was told by one of the chefs that the salmon would take 15-20 minutes. I asked if it would be an issue for me to switch out the proteins, to avoid having to wait. And if so, I'd do steak. I also offered to pay for any additional cost as this was my mistake.

Brady turns to her, while I'm standing there, and tells her no. That online orders cannot be adjusted. He does not have enough common courtesy to tell me as I'm standing there. I let the young lady know that I would wait for the salmon.

As I'm waiting another patron is ordering the exact same order as me, also without the cashew dressing. She did not take the order, not sure why, and left the restaurant. When my order was ready Brady handed me what seemed like the same order the woman rejected. Either way I took the order after inquiring if this was the same food the woman rejected. Brady told me no.

I then calmly let Brady know. I did not appreciate him not making the accommodation for me to switch the proteins to avoid having me wait so long. He again stated that online orders can't be changed. I then said that he could have made the adjustment for me, seeing as though he was the manager on duty. He could've adjusted the order at managers discretion (his discretion). He just chose not to.

Brady then tells me, "I didn't know you worked here". Very smug, very catty, and unprofessionally childish. I was taken aback and let him know to watch his mouth, that he was not speaking to a child. He then said, "what did you say!?", as if he was going to do something. I repeated myself "you are not speaking to a child, watch your mouth. Brady, "have a great day sir". In a very petty tone. In front of his associates this is how he behaves. This is the type of example he is to his team. Now they too may think it's ok to throw jabs at customers.

I am a store manager for a luxury brand. I manage a large team. Regardless of how upset I am with a client. My team or my clients will never know. I would never get out of character with a client or team member. But maybe this is Brady's character.

All in all, I made a mistake. I even offered to pay for my mistake. Brady is uncouth and has no business managing anything or anyone. I did not appreciate his demeanor, his tone, nor his choice of action/words. I do not wish to have a refund or any sort of compensation. I just wanted to give my experience and hopefully Brady can have proper training on how to deal with client issues. Without being so...

When calling the phone number for this particular sweetgreen location, speaking to an actual human isn't possible. The A.I. robot is just no help. At all. The food is pretty bland, zero flavor, but the chicken noodle soup, I wonder if the cook actually tasted it before serving it to the public because all you taste is salt. EXTREMELY salty chicken noodle soup. AND I bought a big bowl of it..just to have to throw it away because it basically tasted like strong salt water with carrots, onions and uncomfortably chewy rubberish diced up chicken. I usually would visit the sunset blvd location, where the food and overall dining experience is 1000 times better, including the chicken noodle soup. And I write this with zero malicious intent. I was just very very disappointed in this sweetgreen location and the food experience I just had. I will not ever be going back to this particular location and perhaps it was better that they have a robot handling the calls instead of an actual human, who i could have conveyed this to directly, but respectfully. I'm a true foodie through and through, but...

Easily my new favorite place to get a salad. This is the Chipotle of salads offering a variety of salad options already imagined and also the option to completely customize it yourself.

The already imagined salads will run you about 11 bucks and the customizable option varies depending on your selections.

The ingredients are organic and lists the farms and locations which they were purchased. The menu is seasonal but I typically get the Guacamole Greens which has organic mesclun (fancy term for mixed greens), tomatoes, red onion, tortilla chips, avocado, roasted chicken, fresh lime squeeze, lime cilantro jalapeño vinaigrette. I LOVE this salad, it's zesty, doesn't have diary and packed full of flavor. The vinaigrette is super light and not spicy at all, in fact it could use a bit more jalapeño but it's still delicious.

Another added bonus is the staff. They hire a super diverse crowd which I really appreciate and of course everyone is super friendly and helpful when it comes to ordering. Kudos on the...