Fish Heads — Restaurant in Santa Rosa Island

Happy to see it open again

No soap available in the bathroom. Empty soap machines in both the main and handicapped sink areas 🤮

Edit: Been back a couple times and there has been plenty of soap! Bumping to 5 stars

Edit: A year or so later: I had some of the worst quality fish and shrimp I have ever been served on this island. The food quality was terrible. Shamefully terrible. I was surprised that it came out it was so bad

For the last few years they have had fresh fish and shrimp that seemed like they sourced from Maria's, Joe Patti's, or somewhere else local. Now it's worse than the cheapest frozen fish and shrimp. This was nearly bait-quality level. Serving food like this is disrespectful and dangerous. Spoiled seafood is a common source of food poisoning

Other spots on the island seem to have no problem getting fresh fish. There is no excuse for this. Stick to something safer like chicken tenders if the kids are starving at the pool and hold out for a decent meal somewhere else on the island. There are much much higher quality options for fresh seafood

The server was tired and rude but it's early season so struggling to get staff up and running is excusable. Serving spoiled food is never ok

I'm dropping my ratings and I won't be going back for a couple months at least.

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Edit 20250714: It's still not as good as it has been in the past. Pretty mid quality on the seafood. Hard to understand with Maria's and so many other good local sources. It all tastes frozen :/

The menu doesn't clearly communicate upcharges. Was charged for a missing sauce. No itemized receipt

Bummer on all of that but it's a good vibe. The staff is great upstairs. Do eat here if it's close but it's not consistently fresh. Sometimes it is very good though. Take a shot!

If this kind of thing concerns you they promised island locals that they would open their amenities to us in exchange for taking our dunes. They have not honored...

I would not recommend this place based on our experience. While the food was okay, we found a hair in the fried shrimp, which was very off-putting. On top of that, the customer service was poor throughout our visit.

One major issue was the billing. We noticed a pending charge of $94.57 for just three meals (it should only be $55 + tax), which prompted us to look into it further. It turned out the cashier had added a gratuity fee—without informing us—even though it was a to-go order. The fee was added to more than 50% of our total, and when I asked for a receipt, I was told it would be charged to our hotel room and wasn't given one.

When we brought the issue up that evening, the staff claimed they couldn’t do anything and said the manager would handle it the next day. We followed up as instructed, but the problem still wasn't resolved. They gave us different excuses. First, they said the gratuity fee was charged—even though the cashier only placed the orders in the bag. Then, the hotel receptionist claimed it was mistakenly charged to our room instead of a different one. Lastly, they said I hadn’t closed the tab, so it remained open even we only order to go meals. I had no idea that it was the customer’s responsibility to manage that.

Upon checkout, we waited over 30 minutes for a manager, only to be met with confusion—some of them weren’t even aware of the incident and communication among them seemed poor.

What was most disappointing was the lack of accountability. The managers did not offer a sincere apology and instead defended the employee’s actions, which felt like a clear case of overcharging if not fraud.

This experience left a very bad impression, and I would caution others to check their receipts carefully...

We went at 7:30 last night, but it wasn’t busy. Our server was the bartender James (I knew right away it wasn’t going to be good service). We asked for water and got that quickly. Then put in our drink order and one appetizer. We got the trio chips with 3 dips. The chips were old and stale.

After we put in our food order, we waited for 30 minutes before we asked about it. The manager is who we asked. When our server found out we talked to her, he sounded annoyed that we may have gotten him in trouble. After “checking”, he came back and said he didn’t know where the food was and walked away in a huff. Another 15 minutes goes by before we finally get our food. He brought our dishes one at a time with attitude.

My 7 year old son ordered the fish & chips. There was only 3 bites of fish on top of 30 waffle fries.

My mom’s burger was missing all of the toppings and when she asked about it, he said “do you want me to take it back? 😏” She said “No, I just want the toppings please.” Took him almost 5 minutes to bring lettuce & tomato to our table. We realized he upgraded her to a 2 patty burger without asking her (so they could make more money).

My fish tacos had barely any fish in them with way too much sauce. It came with a side of their stale chips. 😑 I ended up eating half of my son’s waffle fries because I was not eating anymore of the stale chips and I was still hungry.

My husband got the surf & turf fajitas. Tiny portion also, but he liked the flavor.

I only gave it a 2 star overall because of the atmosphere. It’s a cute restaurant, but we will never...