Chelino's Mexican Restaurant — Restaurant in Santa Rosa

I’ve been to this restaurant twice (dine-in and take-out). This place was recommended by a coworker, so I was excited to check it out! While there, the table we sat at the sticky and it really smelled bad. It was so gross that we actually had to move. In general, the dining areas are old, rundown and lacking in atmosphere. Kind of disappointing when you’re at a restaurant with loved ones. We had the beef and chicken enchiladas and chips with guacamole. The beef enchiladas were excellent! The guacamole was very good and had a lot of lime in it. I didn’t miss the cilantro though. 😕

I called in for the to-go order. The beef enchiladas were so good, we decided to order them again for lunch. However, what we received was cheese enchiladas which really sucked! We called back to tell them they gave us the wrong food, but they insisted we ordered cheese enchiladas and wouldn’t help us. It’s ridiculous (and lame) to insist that I don’t know what I ordered. 🤔Bad form and bad customer service.

The cheese enchiladas were so bad I did not eat them. 🤢 So I lost $20 dollars and the gas there and back. The restaurant didn’t care about that so…they lost...

Can you say incredible customer service! I just went there to get a re do for my grandma, not only did they treat her like family but they made her the best shrimp cocktail she's ever had, and she's 87 years old! They put 3 times as much strimp for her! She was so surprised when I brought it to her, she almost got emotional from how good she was treated, it warmed my heart! This is the best Mexican restaurant I have ever been too! and when I say their shrimp are huge, I mean huge!!! no ocean taste, they taste great! And u can tell from their 5 star rating, that it's a place u just have to try! And dont be intimidated if it's straight packed! That just tells you how good their food is! they are so fast! And their food is a taist of authentic Mexican food from back home! Stop by as...

Authentic Mexican food? Sure. Prices, a little high. $10 for a basic burrito, $12 for the super upgrade. The food was average. The salsa bar with two varieties of Pico de gallo was excellent. The staff was ok, but couldn't explain things in English. It's a clean restaurant. The weekday lunchtime line is lengthy. Prepare to wait to order. Nobody comes to your table to take your order. The atmosphere is seating at long tables but there are also private booths or counter seats. The bathrooms are along the side of the building, not inside. You will need a key. The food? My carnitas super burrito was standard. I added salsa from the salsa bar to add some taste. I've had more tasty burritos elsewhere. This restaurant receives...