Cumin Indian Nepalese Restaurant — Restaurant in Santa Rosa

Update: Based on the owners response. If you feel you must have them cater or host a large party beware anything verbal from this business. Get everything in writing. They verbally told me a very low number which I said seemed rather low $650-$750. They called and asked me if we were still coming the day of the event. She said it was going to be a little bit more expensive and I expected that but then came in at over $2,500. I'm still not convinced the tried to scam us but I do feel scammed.

Original review below:

I had been here for takeout a couple times and enjoyed the food and the staff. So much so that I arrainged to have our company party there. I had emailed and phoned with the owner to discuss menu options and she quoted me between $650-$750. I told her that I thought that sounded a bit low and to recheck her numbers. The day of the party we confirmed that there would be 22 of us and she said it may be a little more than she quoted. We showed up and saw they had set up a little buffet for us for entres and began to slowly bring out appitizers. Appitizers took a bit over an hour to bring out, dropping off one or two pakoras to each person, then one samosa each 20 minutes later. They provided paper cups for chai. While the hour plus appitizer service went on, our dinner sat in hot pans with sterno fire beneath. We finally got to the mains that had been sitting. While we were eating the overcooked food the owner tapped me on the shoulder and asked if she could speak to me. I went with her and she proceeded to tell me that the total was more than she had quoted, I asked how much and she said $2500 - that's $113 per person without drinks or dessert. I told her that it seemed a bit high and it was three times what she quoted for the buffet. I then proceeded to give her my credit card and paid the $2511.70. I sent her a follow up email that she didn't even respond to. I highly suggest you reconsider any large partys or catering with them. They just aren't set up for it and the communication isn't good. We could have gone to someplace a lot better for that kind of money. Unfortunatly the experience has left a bad taste in my mouth and I will not...

$40 for ONE entrée and side for a carry out order! Crooks with BAD food and extremely poor service. Worst food ever. Pigs won’t even eat it. On top of that they over charge you for everything single thing on their menu on website. We were in a mood to try this Indian restaurant for the first time so decided to get a carry out. We ended up ordering their lamb dish- lamb boti kabab. First of all- this is NOT an Indian restaurant. May be Bangladeshi or something. Secondly, their food is NOT edible. It was stale and gross. We’re sure that the meat wasn’t even lamb. And it was hard and stale. We could not even chew their tandoori roti (Indian bread) is how stale it was. And they charged us $4+ for each flat bread which is a LOT more than their menu online. Additionally, their menu on their CURRENT website clearly mentioned add rice for 1 dollar for entrees. So we added 2 rice and they charged us $4 per rice. So our total that was supposed to be 25 dollar for JUST 1 entree and sides of rice & roti/bread turned out to be $38.00. The girl at the reception is extremely rude and has no idea what she’s talking about. And she’s very dismissing of the customers. As soon as you place the order on the phone- she says your total is 38 dollars- what’s your card number? Nothing about how long would the food take etc was said. She’s like- “you don’t want your receipt, do you?” When we questioned after we paid, they were like- “we just bought this place from old owners few months ago and the website is yet to be updated. We need to up all our prices- we just haven’t gotten to it yet” Absolutely no responsibility was taken for their extra charges from their menu online. Food was horrible. Bad business. They may have made 15 extra dollars today by their fraud tactics but they have lost us as their customers for ever and many others....

08/28/21GrubHub please drop this sorry no good filthy location. Every order since the new lady host has been horrible. Food is always delayed she always lies. Like today food was placed 37 mins ago. After I arrived like 12 mins afterward that’s 50mins. She said they just got the order

10/29/21 Just wow! So yesterday here in Santa Rosa, Ca had a pick up for Indian food at Cummin Restaurant. I had the order for 15 mins. Was dropping off another order already. Got to the restaurant. Pick up time was the same when I got there(lucky). So I waited like 5 mins to enter. As I parked some one else pulls up apparently it was another restaurant worker. So I enter and ask the girl that is behind the counter. Of course she had AirPods on and ignores me. So the other worker who just parked and walked in and said straight to my face. We just got the order!!!! I blew up like who if I got it 15mins before you even got here. I asked her to see the tablet and of course they got orders!!!! Cause the other worker is hearing music with the air pods. I told the manager and of course he doesn’t care. I really hope they close...