IHOP — Restaurant in Santa Rosa

Well, I'll be as kind as I can be with my experience with IHOP in Santa Rosa on 4th Street. We ordered for delivery which we were told it would arrive between 4:16pm to 4:27pm, it was 3:50pm when we ordered. We live 5 minutes away, my parents are older and cant take the heat, so, ordering in seemed to be the way to go. Sorry to say this decision was a failed mission. Our food arrived at close to 5pm and was stone cold. Our order for 3 was missing a whole meal. I shared my sandwhich with my mom and none of us wanted the cold fries that came with it. My dad's eggs were cold as well as his one and a half strip of super thin bacon. His toast was hard and cold with no butter on it, which was an option on the menu. The order was delivered without side containers of butter, jelly, catsup, or eating utensils... not even one napkin. I'm beyond disappointed I'm actually a little upset because we paid $44 for the worst service and lunch meal I think We've ever had. Shame on you IHop for serving something like that and charging that price for what you are putting out as a meal. I will never make this...

Took my family there for breakfast. We arrived first and this other family arrived second (5minutes after us) the waiter noticed us and told us to wait while they clean the table. The same waiter sat the other family that came SECOND first. Mind you they are lighter skin color. I informed the waiter we arrived first and he looked at my family and says “just sit wherever”. While he sits the other family and provides them waters. We sat and waited for an additional 20 minutes. I asked to speak the manager and another waiter attended us and said “it’s okay he choose them since they give a bigger tip”. I got furious and told him this isn’t right. He told me to calm down and he was happy to take our order. The point is this wasn’t right. Just because of the color of my skin they are going to treat me second. Def go to the IHOP near Stony point than the one on 4th street. THEY ARE NOT FAIR!!! Your a server your job is to attend ppl. I’m a nurse and I wish I could decline someone if they look like they can’t afford their...

Our server, Alonso, was extremely rude. We wanted to place an order to go after our meal came. We called our waiter over to let him know and to bring us a menu. He walked away saying he would return when we were done with our meal. He didnt even wait so we could ask for the menu and to let him know we wanted to place it right away. We are now stuck here waiting for our to -ho order. We wanted to avoid wasting time waiting for that part of our order. He came back telling us he us he didnt have time to wait, that he was very busy. No customer service skills! We did ask to speak to the manager and she was extremely nice and said she'd be doing some coaching with him. She knows that they are in the customer service business and that they need to give their customers a good experience. Thank you to the manager for...