Flamingo Lazeaway Club — Restaurant in Santa Rosa

The venue is beautiful and fun. As a local, this is a good spot to “get away”. I’ve been twice in the past three months, and both times I have been impressed at how horrible the service is. The food and drinks are tasty and fun, if they ever make it to your table. I went for dinner with my entire family, and they forgot to take our order, then toward the end of the meal my husband ordered a second beer, which never arrived. Our waiter disappeared. We finished our meal, and never got the beer or check. When he came back from his break he gave us the check with the beer charge on it. Turns out the tickets were printing at the bar, and just flying onto the floor, so many people did not get their drinks. Fast forward a few months later, I visited with a friend for lunch and drinks. Our cocktail and water glasses went dry without anyone checking on us, even though we were one of only three occupied tables in the entire place. We had to go directly to the bar for more drinks. Then, apparently the kitchen closed and our waiter left, but we weren’t notified until a bus boy brought us our check. A warning would’ve been nice. With so many great options for restaurants and bars in Santa Rosa they should step up their game. I will go again, but only because the venue is fun and the drinks are good, and I know finding good staff right now is difficult. I’m just hoping they figure it out soon.

Update: I visited once again, took a friend for lunch and drinks, despite the poor service in the past I just can’t stay away. We had a lovely time. Everything came out promptly, and tasted wonderful. There weren’t many people there at noon on a Friday, it was so relaxing, quiet, fun and festive, great food and drinks, and our server (different from past visits) was much more attentive. This was my friend’s first visit, and she was very pleasantly surprised and will likely return with more newbies.

It just seems that perhaps the staff may need more training.

I also appreciate the reply from the owner, it gives me the impression that they want to improve and make it a great experience for all their guests. And I can certainly support that...

Staying at the Flamingo. Came for Saturday Brunch. Took nearly 10 minutes for someone to seat me. As a party of one I sat at the Bar. The bartender (first day working there) took my drink order right away but then it took another 10 minutes for someone else to take my breakfast order and then only after I asked for someone to help me! No apology - just “Oh yeah, I can help you with that.”

ANOTHER person then had to take my coffee order as the new bartender did not know how to make coffee. I asked for a mocha - they stated they could not make a mocha but that they could do a vanilla latte. I ordered one but then was told they did not have vanilla syrup and the only milk options available were whole milk and oat milk.

Food took awhile to come out but it was fairly decent. The service however is just deplorable in its ineptness. Half a dozen people working behind the bar and no one knows what they’re doing. Friendly but disorganized and seemingly untrained.

For a 4 star hotel and only one restaurant - the Flamingo needs to do a lot better especially for their price point. Very disappointed. Could have saved a lot more money and walked across the street to the IHOP.

I gave two stars because the food was decent and when helped the staff was friendly. Otherwise I would have given a one...

Sipping Santa event- This was so beautifully decorated! I worked at a Christmas event in Napa Valley for 15 years and my standards for décor are high. I didn’t think I could be that impressed! I came on a Saturday night and all I can say is MAKE A RESERVATION! The hostess had a line of walk-in’s and that wait was over 40 minutes. The service was extremely friendly, the food came out quickly. The drinks seemed to be backed up. Our server apologized about the wait on the bar. My group tried 4 different drinks off the special menu, and they were super tasty. Food tasted great and was presented nicely. I was a little bummed that they didn’t have any of the little swizzle sticks left but it’s really not a big deal.. I just collect swizzles. I ended up purchasing a MerSanta mug. Lastly, the to- go containers are nice! It seems kind of weird to mention but they provide a very sturdy container that seems like it’s...