Zao Asian Cafe — Restaurant in Saratoga Springs

I hate leaving bad reviews but I feel like I need to leave this one. My family and I love Zao. We ordered online from this location once a week without failure since they opened. Unfortunately the quality of the food has gotten worse overtime. They often messed up our order like others have mentioned. Missing sauces, drinks, wrong meat, undercooked noodles etc. But I learned to check every time before I leave so they can fix it. It wasn't that bothersome until today when I started eating my bowl with rice noodles and they were super overcooked and mushy. Like they cooked them but never rinsed them and served them like that. I tried to take a couple of bites until i couldn't handle the flavor and texture so I grabbed the chicken and veggies out of it and ate that part. Unfortunately I'm now in the middle of the night not being able to sleep because I got food poisoning from eating there. Just hoping the rest of my family doesn't start feeling sick as well. The kids that were working there tonight seemed very young and kind of clueless. I wish I wouldn't have eaten the food when I noticed...

If there were an award for being nickel-and-dimed in Utah, Zao Asian Café would wear the crown with pride. The prices feel inflated, and somehow you end up getting less than you expect—literally. Food is placed in your bowl… then taken back out again. It’s like watching some bizarre “hockey pokey” performance, where your meal goes in, your meal comes out, your meal shakes all about—before disappearing back into the bin.

To add insult to injury, staff carry on talking about customers in Spanish right in front of the very people they’re serving—assuming no one nearby can understand. I understood. It wasn’t professional.

The atmosphere? Belligerent rather than welcoming. The value? Nonexistent. If you’re looking to pay more for less while being treated like a nuisance, this might be your place. Otherwise, plenty of other restaurants will happily serve you with respect and actually give you what you paid for—without the interpretive...

Worst customer service ever.

They messed up my order, and no one seemed to know what to do or how to solve it, so they asked me to talk to the “manager.” She’s this rude, middle aged lady, who just told me someone else had taken my order and there was nothing she could do about and if I wanted some sort of “solution” it was gonna be a while before she could do something about it because there were more orders she needed to take, she was super rude literally the entire time I was there, she asked me to step aside and get out of her way so she could take other orders, I waited there for about 20 min and I noticed no one seemed to know what they were doing, they messed up like 4 other orders. I don’t know if they will ever learn how to treat customers and solve problems if they mess up if the manager is just a...