Mattress Firm Crossing at Saratoga Springs — Hotel in Saratoga Springs

In short, we had an amazing experience and highly recommend giving the Saratoga Springs Mattress Firm a chance. Just make sure to ask for Rory or MJ.

Longer story, We had an amazing experience today. We were honestly dreading going mattress shopping and had put if off as long as we could. Eventually, it had to be done. We decided to go see what options were available at our local Mattress Firm in Saratoga Springs. From the second we walked in, we immediately were welcomed by Rory. He was extremely low pressure, friendly, and knowledgeable. He took all the stress out of the process and made a process we were dreading into one we enjoyed quite a bit. And despite us being there for hours, asking questions, he never made us feel like an inconvenience. By the end of the process we were calling him “Uncle Rory” and joking around.

We 1000% recommend coming in and seeing Rory or MJ for your mattress needs and you...

2 stars because the delivery went well. The sales lady Olivia gets one star. She completely messed up the financing and didn’t bother telling us her mistake until after we had finished with the credit application. She’s lucky we weren’t worried about our monthly payment as we can afford the bed. I just think about what if someone who was worried about the extra 50 dollars a month and she suddenly dropped that on them after they had filled out the credit application.

Anyone handling financing should be trained much better than she is/was. And when she realized her mistake and told us, she acted like it didn’t matter at all. She was unapologetic and unprofessional. I wasn’t going to leave this review but they keep blowing up my phone and asking for a one so here it is.

Olivia trash but i recommend their delivery service. They were gentleman and...

We had an incredible experience at Mattress Firm, thanks to Olivia! From the moment we walked in, Olivia made us feel at ease. She was an absolute expert and guided us through all the options with patience and expertise. She didn’t rush us at all, encouraging us to try out different beds to really find the best fit for our needs.

Olivia explained everything about mattress firmness, materials, and warranties, ensuring we understood the benefits of each option. She even shared tips on how to prolong the life of our new mattress. Her knowledge and genuine care for our comfort made a huge difference, and it felt like she truly wanted us to make the right choice, not just the most expensive one.

We left feeling confident in our purchase and thrilled with the exceptional service. If you’re looking for a mattress, go see Olivia—you...