Silver Saddle Restaurant — Restaurant in Saratoga

I am updating my review of this place. The first visit was really good. But ever since it has went down hill. Last time my family went a few weeks ago. And it was a waitress supposed to be taking care of us. They sat us. Then we did just that for nearly 10 mins before anyone paid us any attention. Mind you it was not packed at all. Finally came to our table and committed sorry we got confused on who was waiting this table. Like what? By the time she came we was ready to order our drinks and food. So we start saying what we want. And she stops us and says I got to get my pad to write this down. So she comes back we repeat everything again. And order a burger and fries to go. And we ordered the crab cakes as a appetizer. Takes a while for our food. And the crab cakes come out with the food. When you order a appetizer it should be the first thing to the table. It had already lost temp. And the meat on my wife's nachos had been sent to hell it self the be blackened burnt. She barely touched it. Anyway the girl was what seemed to be flirting with the guys behind us paying them more attention to them. Passing us up most of the visits and my cup empty sitting on the end of the table where she could see it. Never grabbed it to fill it up. I almost ate my whole main before I stood up with my cup walked and filled it up myself. And I paid the ticket waiting for my Togo order and nothing. Mind you she had to get her pad to write it down. I had to remind her why I had not left yet. And she says oh yeh I forgot. How do you forget when you write it down? The service sucks bad 0 stars. On the way out I made a complaint about it before leaving. And the woman who said she was the owners wife. And I told her the whole experience and how the last few visits it has gotten worse. And that I had to fill my own cup up on this visit. She wanted my name and number and for her husband to call me so I could explain to him also and try to make it right by covering our next meal. And to address the problems. And yup you guessed it never got that phone call. They don't want to fix the problem. So I will not be returning. Because clearly it starts up hill and trickles down. On top of the high prices like it's a 5...

I should have read all the reviews before eating here. Absolutely nothing good about the experience. Hostess ignored us. Out of french fries. Out of Kabobs. Chicken Parm sandwich burnt and the sauce was cold. Bartender took our order than never came back. Another waitress scolded me and told me the bartender wasn’t a server, although he took our order, and then I mistakenly ordered onion rings to go. They had a burnt taste. Spent a few more bucks and go to the Hotel...

Don't waste your money. The food was low quality for high prices. The server was barely present (almost 10 min between sitting down and being acknowledged). There was an ingredient in my sandwich I was allergic to that was not listed on the menu and the waitress didn't even offer to take the item off of our bill or remake it. I'm staying at the resort and will not be spending another cent on the restaurant that is...