Scooters Cafe & Pizzeria — Restaurant in Saugatuck

I wrote a review previously and got a truly rude and harsh response from the owner. I don't know if this business knows what customer service is? Please go read my previous review and their response for reference. My review told others not to attend this restaurant when there is far better restaurants in Saugatuck that will actually have good food and good service. The owner had a problem with this said "To simply tell people not to come here because everything is terrible is unfair and extreme." I'm sorry but, isn't that what a review is? A review is an assessment about something based on someones thoughts and opinion. My opinion is that this restaurant is not worth costumers time or money. If you don't want a bad review then improve your restaurant? The owner continued to defend his/her restaurant by saying they are dealing with COVID and have a staff that is young and new. I'm sorry but that is not my problem. That is your restaurants problem. I don't need your sad story about why I should have sympathy for you. I was understanding but this was the worst dining experiences I have ever had, and other reviews say that same. I have been to other small owned restaurants after COVID, and they far exceeded everything about my experience here so frankly, that's not an excuse. The owner continues to say "Maybe next time try working politely with the staff and management and I'm sure you'll find that they will be understanding and helpful at most restaurants." I am sorry, but were you there to see my every response and action? Did you see how I responded? No. You didn't. I was polite even though I had to ask for things multiple times from your employees. I tipped a good tip too. So don't act like this is a me problem and not your own restaurants problem. I did work politely with the staff and all I was doing was trying to inform other people not to waste their time here like I did. Your responses to these bad reviews are just making yourself and your restaurant look worse. Being rude to your customers and trying so hard to come up with excuses? Geez... that is a rough look! Read any of the other responses this owner have left and you will see the same excuses and rude comments. It is truly unbelievable and no owner like this deserves to have any business. I have never left a review in my life but this felt very necessary and I think the other 1 star reviews left about this restaurant would say the same. So I'll say it again, don't waste your money on this restaurant. DO...

First Impressions is my first thought when leaving a review. Everyone's first impression should be a great one! This is what makes a business successful. When I walked in the door the waitress and possible owner was clearly overwhelmed, stating it will take 30 minutes for your food. I thought that is okay, we will have dinner here. She then rolled her eyes. Everyone in the restaurant was embarrassed including me. My family and I get seated, taking 10 minutes for our waitress to approach the table to get us menus and get our drink order. We ordered pizza and breadsticks. We received our food in a reasonable amount of time. Food was okay, not the best. I had to ask for napkins along with silverware, drink refills, a box for our pizza and even the check. This is unacceptable. The possible owner approached the table to take my credit card and he asked if I would like to leave a tip. Of course I would leave a tip no matter the service. (I left a tip) What I did indicate to him the energy and professionalism was horrible. He indicated, " 2 kids called in tonight, it's Columbus Holiday, I could have not opened for the evening but I opened." Never once saying sorry about our experience. I hope the staff along with the owners get the proper training on how to maintain professional even when your busy and not properly staffed. We will...

Tuesday July 25. 2023. The elderly waitress was extremely rude! I ordered 2 16” pizzas and bread sticks($50+) while the rest of the family was walking there from shopping. Told her I would be sitting outside. Did not say the food was to go, was not asked if it was to go. My wife showed up and ordered a beer, told the waitress my husband already ordered food. So she brought her a beer in a glass. While waiting for her beer my wife moved a table out of the sun to some chairs in the shade. My daughter and her boyfriend arrived. He went in to order a beer she yelled at him that the table was moved, so he did not order a beer. Then the pizza’s were brought out in to go boxes. So now the wife has a beer in a glass, boyfriend no beer and boxed pizza, while the table next to has theirs on a tray and beers and waters. Then crabby pants waitress comes back out and tells my wife she has to pay for her beer now as like she was wanting us to leave. She brought my wife her bill for the beer and she charged us for the waters. Sadly my wife ate one piece while drinking her beer and I walked away with the pizzas. So she lost revenue in at least 2-3 more beers. Pizzas were good, service WORST I...