Frollz — Restaurant in Saugus

Worst business I’ve ever been to. I came here and got a simple vanilla base with strawberries mixed into it. it said on the board that it was 7.99 and the lady charged me 9 dollars. I didn’t complain because I thought maybe it was a price change. then I went to try the ice cream and when I tell you it was the most bland, unflavored ice cream I have ever tried. I tried to eat it but I couldn’t belive I payed almost 10 dollars for a teaspoon of vanilla ice cream and 2 strawberries mixed into it! yes TWO! AND it tasted this horrible. when I worked up the nerve to finally say something to the lady who made my ice cream her and this other man who was working (both speaking Spanish to me because I also speak Spanish) told me I was “crazy” because there was a line of customers so how could it be “bland” and without “flavor” they even went out of their way to tell me that I was sick and couldn’t taste anything, the guy even twirled his pointer finger around his ear to signal that I was crazy. I was nothing but nice to them and as soon as I came to defend myself and my money and say it was bland, they started attacking me and getting defensive over their product. simply the worst experience. I will never come back here! waste of money! threw the whole ice cream away. they didn’t offer me any resolution or to remake the ice cream, they simply blamed me and...

Horrible experience here! I ordered vanilla ice-cream with Ferrero Rocher topping Nd mix ingredients. The gentlemen behind the counter informed me that he will put it on top. I said okay. As I watched him he didn’t put any in my ice cream. I was confused and asked why don’t I have any inside. He said “ allergies that’s why” . Very nonchalant. I’m very understanding and I know how severe peanuts are to people but I paid full price for a half ice cream secondly you only put 1 candy on top. If you had any sense of hospitality you inform your guest first about allergies and things your unable to make before making the product. Not only that but u go an extra mile to accommodate your guest by even recommending something else but you did neither. You need to be more hospitable to people that spend money with your business or u will end up with no business. EMPATHY ALSO GOES A LONG WAY SIR PLEASE TAKE THIS...

$10.50 for one piece of kitcat, one mango cube, frosting and literally like two spoonfulls of ice cream. The original price was $8.50 and I asked the cashier how many toppings allowed for that price, she said two, put mango in it when I literally did not ask for mango topping but mango ice cream. Asked for cheesecake topping and there was none. The cashier was rude and impatient. Do not recommend, go to the ice cream/yogurt place...