Taco Bell — Restaurant in Saugus

I regret to report an unsatisfactory encounter during my recent visit to your establishment. At approximately 5pm yesterday, the service provided by the individual tasked with taking orders was subpar, marked by rudeness and errors that significantly detracted from the overall dining experience.

Regrettably, my mother was the recipient of an incorrect order, despite the assurance that it was handed directly to her. Upon bringing this discrepancy to the attention of the staff member in question, rather than addressing the issue with professionalism and rectifying the mistake, she responded dismissively, suggesting that my mother should have somehow discerned the contents of the bag without inspection.

Furthermore, the assertion that a call was made to rectify the error was unfounded, as confirmed by the presence of other patrons who also received incorrect orders prior to our arrival. This inconsistency casts doubt on the credibility of the staff's claims regarding order fulfillment procedures.

Adding insult to injury, the demeanor exhibited by the staff member, purportedly named Victoria, was notably unbecoming of a service professional. Laughing in the face of a customer's concern and baselessly accusing them of theft only serve to exacerbate an already unpleasant situation.

Despite the lack of customer traffic at the time, the refusal to promptly remake the correct order further compounded the issue, demonstrating a disregard for customer satisfaction and a concerning lack of accountability.

In conclusion, I am disheartened by the unprofessional conduct and poor customer service exhibited during my recent visit. As a patron, I expect and deserve a level of service commensurate with the reputation of your establishment. It is my hope that this feedback prompts a reevaluation of customer service practices to ensure a more positive experience for future patrons.

To answer the owners response. YES! it was the square one mall. Also, I believe (Victoria) lied about her name I doubt it was really Victoria. She also made me pay for the “stolen” nacho fries before remaking the...

This is my second time to this taco bell and it was worse than the first time. I ordered online, they told me my food was ready, I went there, waited 30 minutes before they gave it to me without my drink. Ordered an ice cold drink, they gave us a soft drink, supposedly the machine was broken. Buy a quesadilla, I don't know what they gave me but it wasn't a quesadilla at all and they forgot to give me my taco. Bad experiences, if it was for that taco bell in that mall I would never eat...

I’ve been here a few times recently and every time has been perfect. No problems with customer service, as clean as a mall can be, but more importantly, the food is better than any other Taco Bell I’ve had in the state. That seems ridiculous but I’m not exaggerating. I thought Taco Bell was going downhill until I came here and realized that it was just those other places. I wanted to write a review purely for...