Amato's — Restaurant in Scarborough

I love Amato’s and regularly frequent other locations, typically with great service. I stopped at this location today (a busy Sunday afternoon) and waited 40 minutes for one cold sandwich. I have never had to wait more than 5-10 minutes before. I understand being busy on a summer weekend, but the process was so inefficient, with numerous phone and online orders being made prior to any in-store customers orders, to the point where the counter was filled with orders that hadn’t even been picked up. After I waited for 30 minutes I approached the counter to inquire about the estimated wait for my one Italian. I was told it was still several slips back and I could get my money back or wait (I had to pay after ordering, which is also different from other locations). Two employees, who I assume may be managers, then began to argue in front all the customers about whether or not they could give money back to customers, which was completely inappropriate. If I had been told ahead of time how long I would have to wait, I would definitely not have paid for a sandwich. Something needs to change because if a location is this busy on summer weekends, clearly there needs to be a more efficient process to deal with customers who come in person to wait in the store. Employees also need to be much more polite and appropriate with customers as they were clearly stressed but quite rude. I have never had such a bad experience at an Amato’s and will absolutely not be coming to this location again. I strongly recommend that they consider changing their sandwich-making process so that walk-in customers are treated more...

Typically I don't like giving bad reviews because I think that everybody has a bad day every once in awhile. But... The last three times that I have been to this establishment, haven't been very noteworthy. The girst time, was roughly a couple of weeks ago. I ordered a meatball parm and a large fry. The large fry was the equivalent of a toddler grabbing a handful and there was enough sauce on that meatball parm to drown that toddler with. The second time was last week. I order a double real one, checked it before leaving and discovered it was a regular italian. They remade it but I didn't bother checking it because I figured, "what are the chances of messing up the same sandwich twice?" Got home and whuddaya know - it was the same damn error! The third time was today. I had to pick up a phone order and it was scheduled to be picked up at 1:20pm. I arrived there 5 minutes early and it took me 15 minutes after the order was due to be picked up, to finally get two vegetarian Italians. I will never buy another thing from this...

Stopped at this Amato's Store to get a small pizza for my daughter and I for lunch. I placed the order and paid. The cashier told me the wait time and I began waiting... and waiting. Finally, after waiting for more than 2.5 times longer than I was told it would be, a staff member acknowledged me and asked what I was waiting for. After I told her she turned to look at the oven and informed me that it was my pizza that was coming out of the oven. While the other worker cut and boxed my pizza the person that was helping me then informed me that the added wait time was due to one of the ovens not working and that it hadn't been working all day. It seems to me that it would make sense to inform the customers of this detail when they are placing their orders instead of telling them the usual wait time. Right? The pizza was good though. A little more caramelized than I prefer, but still good. Thank...