The UPS Store — Local services in Scarborough

Went today to bring an Amazon return back- it was all packaged, I had the QR code from Amazon and this should have been an easy thing. I arrived at 3:45 pm and as posted on the website and door, the store closes at 4:00 pm. In the time it took me to get from my car to the door (literally 10 feet), the worker locked the door. Someone who was sitting in their car told me what had just happened. I decided to wait as there was a customer inside and no signage indicated the store was closing early.

While waiting, another person joined me outside waiting. When the other customer was finished, the worker came to let them out and legitimately barked out, "We're closed! I lock the door at 3:55 pm!" I checked the time, and it was 3:53 pm and told him that, especially since I had been outside waiting. He decided to let us in but went on a rant about how people need to stop waiting until the last minute and get to the UPS Store earlier instead of going all over and having fun first. He also stated that this was going to make him work overtime now and he needed to leave at 4:00 pm and the owner doesn't like him working overtime either. As someone who has worked customer service and retail jobs for over 20 years, this is NEVER something to share with a customer. Humanizing yourself is one thing, but yelling at customers and then ranting about them is another thing entirely. I once had someone pry open the exit-only doors to get into where I worked AFTER we were closed because they wanted to shop, so while I was there at the end of the day, I made sure I was there before they closed and didn't have a difficult transaction. The man working could care less about anyone else and while I have no idea what his day was like, he also has no idea what mine or any other customer's was like either.

Further, if you're going to lock your door or need to leave right at closing time, post a sign saying such. Even a sign that says you serve your last customer at xxx time before closing. After reading reviews, it seems this is a common behavior and not just a once-off, so I will be making sure to go to any other location instead of this one...

Horrible experience in this store today. I am hoping the owner will read this and coach his employee to do better. We went there to get something notarized and it ended up being a bad experience. The old man that did the notary was rude to us and others. We went in and there was a line. No issue there. But, the older man was on the phone with a customer and was being rude to them. First red flag. Then the couple in front us went to the counter and he was being rude to them as well. He was trying to chat while the store was filling up with customers. The couple in front of us didn't want to chit chat was getting annoyed because he was making small talk. Then he was making small talk with the employee next to him who wasn't asking for his help. 2nd red flag. He was hovering over this other employee who seemed to know what he was doing. The old guy was going slow on purpose and didn't seem to be in any hurry to help. Then when it was our turn to go to the counter he let a woman behind us go infant of us because he know we were there for a notary. 3rd Ted flag. No reason to let someone else go in front of us. He didn't even ask us if this was OK. He was short with my wife and I seemed annoyed we were there to get a notary. Someone needs to teach the eldery gentlemen some manners. We have stuff to ship this Christmas season but We'll go to Biddeford...

I arrived with a package in a box ready to ship. I asked to send it simple rate. The “extra small” shipping rate is 9.45 for a package under 100 cubic inches. I measured my package before arrival.

They decided to send it “ground residential” instead. And charged me 15.80 plus a processing fee.

According to the dimensions that the cashier entered, my package was 4x5x4. Which gives a measurement if 80 cubic inches.

If for some reason my package did not qualify for simple rate shipping, it would have been swell if I was informed of this.

If for some reason the base price of the simple rate shipping is 15.80 then this is incredibly misleading. As the prices listed online are

Extra small- 9.45 Small-12.40 Medium-14.95 Large- 19.60 Extra large - 24.30

For what I was charged, I should have been able to send a box that was up to 650 cubic inches. Instead, I shipped a package that measured 80.

I am very displeased with this shipping experience. In the future I will be sure to inquire why they feel a need to pad their pricing instead of shipping in the manner requested by...