Dairy Queen Grill & Chill — Restaurant in Scottsdale

So for whatever reason their hours weren't posted. So I called....no answer. We get there and the place is dead. I try to order and 2 times what I wanted wasn't available. According to the server orange Julius isn't orange Julius anymore but she has no real explanation as to what the difference is. So I order a cherry dip cone....its so thin that it looks pink not red....disappointing but not surprised. The server had chocolate sauce all over herself and didn't have the sense to wipe it off or wash her hands before the chocolate shake my bf ordered was out she had it on her face too....i told her and she still didntbwipe it off.....ewww. So to put icing on the cake blizzard my bfs choc shake leaks and dips all over his white shirt but we can't figure out where it's coming from....probably leaking through microscopic holes in the plastic considering how thin and runny the shake was. Three stars is highly generous and only because the place was clean and even though she was a lil raggamuffin the servers were really nice It's not there fault recipes change and I know that....super sweet girls made up for the dismay of everything else. The owner really should give them the tools they need to succeed instead of being set up...

The god awful smell of this place should’ve made me turn away before I even let it get to this point. Do not come here unless you want to be sitting on your toilet with diarhea while vomiting at the same time only hours after eating their contaminated food. Shared a chili cheese dog, fries, a soda, and cheese curds with my boyfriend and regretted it almost instantly afterwards. Also when I went to explain what happened to the owner, he wanted to argue with me saying it takes days for food poisoning and that their food is perfectly fine. Just so you know Mr. Low Class Dirty Restaurant Owner, food poisoning can hit within a few hours if the food isn’t cooked correctly, and considering your food is all I ate yesterday, it is the only reason I got sick. First time I have been sick in over a year might I add, so you and your juvenile employees are the only ones to blame. I appreciate the refund, and thank you for arguing with me when I was just trying to give you information to HELP YOU BETTER YOUR BUSINESS. I really hope the 10 people I saw in there today come in sick as well tomorrow just so you can really see what you’re...

Staff refuses to answer the phone (8PM call on Sunday night) when I called to place a takeout order. I decided to go anyway to try to order a few items for the group. I find 4 young people on staff; all acting like they loathed being there, and loathed interfacing with customers even more (even got an eye-roll from a young brunette woman) when I was surprised at the absence of a few of their marquis items (slushy). Half of the things I ordered were not available due to poor inventory management or lack of interest in running a business. It wont be long before all the customers go someplace else. Maybe that it is the secret desire of the staff? Wow.

Adding to my earlier comments: The reply below is the standard template they send to everyone that logs a complaint. No call, no outreach, nothing. My bet is that they will post the same reply to this again when I hit save. If so, it is a bot put in place so DQ people can get comfortable at the establishment and not do any real interface with...