Starbucks Coffee Company — Restaurant in Scottsdale

I am writing this review as a former barista who worked at this kiosk. Unfortunately, the behavior of Elizabeth - Starbucks’ lead - led to my departure from the company, as I could no longer accept her harsh and unkind words towards me. Once, when I had exchanged a broken tumbler for a customer (after getting the ok from the assistant lead), I was greeted with a note. Boldly written in all caps were the words “NOT ACCEPTABLE!! WHERE’S THE REST OF THE CUP??” It was signed Elizabeth, and the author herself took the aforementioned tumbler from where she had prominently placed it, and walked to the end of the kiosk where it was then smashed on the floor with the phrase, “stupid customers,” accompanying it. This was one of many such notes. In addition, her “favorite” customers received free cake pops and her “scheduling” breaks left me single-handedly running the kiosk for hour(s) at a time. I feel that the public has a right to know what kind of qualities Kroger/Starbucks look for in a manager, as well as what kind of person they allow to serve...

I think you guys should maybe look into training (specifically empthazing)

Melissa clearly did not want to be there and was rude to every customer I watched her help.

She made my drink the wrong size and then continued to argue with me telling me I was the one was wrong. Not a single sorry or let me remake it. She just argued with me continually saying “I didn’t make it wrong, you ordered wrong” I work in customer service and what she did was blatantly disrespectful. I hope she finds a different job that she doesn’t hate.

I hope you guys find this message helpful in terms of staffing. I help people everyday that are disrespectful with a smile on my face asking how we can resolve the issue. Clearly it’s not trained here. I’ll make sure reviews reflect. Hope everyone else had...

I am a merchandiser, I service this Frys weekly. I always buy a drink and a cheese danish from the Starbucks there. Both ladies working morning shifts are horrible. My visit was 5/15/2021 around 12 pm I asked for a tea and was rushed by the cashier she kept waiving her hand for me to hurry and punch in my pin all while rolling her eyes. Poor customer service after. I asked for a cheese danish second lady told me that they have no working ovens so if I want to buy anything I have to take as is 😒. Not even a sorry for the inconveniences nothing. Idk what kind of customer service they were given. It’s the worst Starbucks not mentioning...