Sweet Dreams Delight — Restaurant in Seaside

I was laughed at as I watched The cooks put extra hot salsa on my burrito when I requested simply pico de gallo. The lady making it was not at fault. I was humiliated by The Man Behind the Counter laughing at me knowing I didn't speak Spanish. At no time did I say anything rude. In fact I hardly said anything at all. I attempted to correct the mistake before it started by requesting it a second time, also adding that I am sensitive to spicy foods but her colleague laughed even harder as she poured the hot salsa on it. Finally after all is said and done and they brought the burritos forward to be paid for. I politely handed over $4 for her employees effort knowing it wasn't her intent to do harm. It seemed she was surprised when I told her that I was not interested in the burritos anymore and to have a nice day.

Upon speaking with the manager over the phone, I expressed my distaste for the situation. I felt humiliated, cornered and to a degree discriminated against. Such outrageous accusations deserve some context. I a non Spanish speaking middle-aged male entered a predominantly Spanish speaking establishment. Nothing new there. I entered this restaurant like many others in the past where I didn't speak the common language used at that establishment fluently or even a little bit. Never have I felt the way I do today in similar surroundings. I will say the language barrier was openly obvious and seemingly insurmountable to the point where I felt it was best to leave The establishment instead voicing my current level of frustration which would be a disturbance, I could wait for a phone call. What struck me is odd was that the manager spoke English very well. Being a small establishment she not only remembered me over the phone but I spoke with her at one brief point.

The question I have for her is if a customer who has spent the last 15 to 20 minutes in your establishment who you yourself said you remembered me allowed your employee to laugh at me while the other was making a debauchery of my burrito? The next question I have is if a customer is visibly upset in front of you for an order he placed that was not prepared correctly and felt discriminated because he could not communicate properly in the language spoken the proper corrections to ensure proper customer satisfaction not only while you were observing (as you said over the phone) but failed to investigate, query the customer or employees for the obvious dissatisfaction of one of your customers?

Before I left you acted as if my business was of no consequence. I can tell you that in these times, these socially tense times, how you treat other people can go a lot longer than it did before. If we are all to get along in this City let alone our state or Nation then it's encounters like this that can make or break the feelings of equality. I am not mad at the cook who tried to prepare my burrito. She spoke very little English and I speak extremely limited Spanish. So placing an order is to be expected to have some possible mistakes in the preparation. I even forgive the guy that was laughing at me for he does not know me, and is of no consequence to me at this point. However I cannot let it go yet because at the last moment seeing my emotional response being withheld I didn't get even an apology just a confused look on her face.

It's always a shame when people need to learn lesson about how to treat other people at your own expense. All I can say in the end is that I do not intend to visit this establishment in the near future if ever. I am quite confident that there food choices are above standard. I'm also confident that had the communication barrier between the cooks and I was not nearly as prominent or had the manager intervened and assisted me and her employee then I would be sitting on my couch enjoying a nice...

I placed a cake order 5 days in advance and paid the full (50$) upfront. When I arrived at the scheduled pick-up time and day Friday, 12 PM, I was told they had missed my order entirely. They apologized and said they would make the cake and call me when it was ready.

I told them I needed the cake by 1 PM and asked for a refund. They told me they don't offer refunds, so I had no choice but to wait, I left to run some errands.

About 30 minutes later, the cake maker called to say he was just starting the cake. I brought up the inconvenience again and asked if they could offer any kind of compensation. He said he would refund the cost of the filling, which was $5. After almost 2 hours I did not get a call from the bakery and I text the baker from the number he had called from and he calls me and tells told me "oh yes the cake is ready" and I left the 5$ for the filling.

As well as the cake was supposed to have fresh strawberries, but when we finally ate it, there were none.

Overall, the experience was disappointing. We've ordered cakes here before only because they can print edible photos on top, but the cakes themselves have never been great. I would not...

My wife and I were at your bakery last week. (12/31/2019) We were greeted with lots of support from one of the owner who walked me though his family bakery explaining all about their Mexican goods.

I had never been in a Mexican Bakery and was very impressed with everything they had to offer and that the prices were out of this world on the lower side. For example: fifty cent for homemade bread . This is unheard of in this day and age. The apple pastry was the best I have ever had. The croissants were just as good too . As a traveler from Maine we can't thank you enough for baking the best food we had on our vacation. We will be joining your facebook page so we can order some of your treats in the future. Thanks again...